On July 2, I had an accident and took my Subaru XV to the service center for repairs. Since then, the car hasn’t been moved, and I’m repeatedly told they are waiting for parts. This delay during the summer months has been incredibly inconvenient and frustrating.
It’s unacceptable that a vehicle has been left untouched for this long without any clear timeline for repairs. I am giving them one more week, and if the car remains in the same condition, I will escalate this issue to the relevant authorities. Subaru needs to prioritize customer satisfaction and resolve these delays immediately. I expect prompt action to repair my vehicle and better communication moving forward.
I left my Subaru at the authorized service center on October 27, and the repair file wasn’t even opened until November 1. Customer advisor Ms. Ö**** informed me that the parts would arrive from abroad within a month, and repairs would take 10 additional days. I explained that I don’t have another ve...
On October 22, 2023, I was involved in an accident with my Subaru Forester. I promptly delivered the car to the authorized Subaru service center in Adana for repair under insurance coverage. However, I was informed that the necessary parts were unavailable and had to be sourced from abroad. It has n...
In late June, I purchased a Subaru XV, trusting the provided inspection report that stated the air conditioning was in working condition. However, the vehicle was sold to me with a broken AC system. Despite multiple attempts to address this issue with Subaru, no resolution has been provided. We had...
I purchased my Subaru Forester in 2016 and have always had its maintenance and repairs done at authorized service centers. However, over the past year, I’ve been facing recurring DPF issues. In early December, I encountered an oil leak problem, and the necessary parts were ordered. While most parts ...
My 2023 Alfa Romeo Tonale Volace 1.5 Hybrid, with only 11,000 km, was involved in an accident and taken to Kayseri İnciroğlu authorized service on May 23, 2024. Today is August 6, 2024, and my car has been sitting in the service center for 75 days without being repaired. I’ve faced countless issues...
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