I purchased my Subaru Forester in 2016 and have always had its maintenance and repairs done at authorized service centers. However, over the past year, I’ve been facing recurring DPF issues. In early December, I encountered an oil leak problem, and the necessary parts were ordered. While most parts were delivered, the oil sensor, ordered from Japan on December 13, is still pending delivery.
This prolonged delay has caused significant inconvenience, as I rely on my car for work. Despite contacting the authorized service center yesterday, I didn’t receive a satisfactory update about the delay. I urge Subaru to expedite the delivery of the oil sensor and ensure better communication with customers. This level of service is unacceptable for such a reputable brand.
On October 22, 2023, I was involved in an accident with my Subaru Forester. I promptly delivered the car to the authorized Subaru service center in Adana for repair under insurance coverage. However, I was informed that the necessary parts were unavailable and had to be sourced from abroad. It has n...
I left my Subaru at the authorized service center on October 27, and the repair file wasn’t even opened until November 1. Customer advisor Ms. Ö**** informed me that the parts would arrive from abroad within a month, and repairs would take 10 additional days. I explained that I don’t have another ve...
On July 2, I had an accident and took my Subaru XV to the service center for repairs. Since then, the car hasn’t been moved, and I’m repeatedly told they are waiting for parts. This delay during the summer months has been incredibly inconvenient and frustrating. It’s unacceptable that a vehicle has...
Dear Subaru Executives, As a long-time Subaru customer with five vehicles purchased over the years, I am writing to express my dissatisfaction with my 2020 Subaru Forester (license plate: 34 GS 0057). My family currently owns three Subaru vehicles, but unfortunately, this specific car has not lived...
I own a Subaru Outback, and my car has been stuck at the service center since April 2023 due to a lack of replacement parts. The Izmir service center keeps blaming the importer, saying they cannot proceed with repairs because the required part is unavailable. I have been waiting for months without ...
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