I Face StubHub Payment Issues After Selling Andrea Bocelli Concert Tickets
I sold tickets through StubHub for Andrea Bocelli’s concert on July 23, 2026, under sale number 646338133. After the sale, StubHub instructed me to send the tickets to the buyer, provided the buyer’s information, and stated that a DHL shipping label would be provided for the delivery. However, I never received a usable DHL label, so I had to pay the shipping cost myself and send the tickets. The tickets were delivered to the buyer successfully without any issues.
Later, during my conversations with StubHub customer support, the delivery of the tickets to the buyer was clearly confirmed. During a live support chat, I was also informed in writing that I would receive the €255.20 sale payment and that the €3.00 DHL shipping cost would be refunded. In other words, StubHub confirmed both the successful ticket delivery and their commitment to pay the €255.20 sale amount plus the €3.00 shipping reimbursement in writing.
According to StubHub’s own payment schedule, the payment should have been completed within 5–8 business days after the concert date of July 23, 2026. While waiting for this payment, I noticed that I could no longer access my account. My password had been changed without my knowledge or permission, and my account had been completely locked. I contacted customer service multiple times, and representatives acknowledged the issue, confirmed that they could see my previous conversations, and stated that my account would be reopened within approximately 4 days and that an automated email would be sent. However, my account was never restored, no payment was made, and the €3.00 shipping fee was also not refunded.
Later, I received an email from StubHub stating that my account had been blocked “for security reasons,” that the €255.20 sale payment and the €3.00 shipping reimbursement would not be paid, that no compensation or alternative payment would be provided, and that the case was closed. The email did not provide any specific reason or evidence explaining why my account was blocked. It only stated that details could not be shared due to “security and privacy reasons” and that payment would not be issued.
As a seller, I followed all of StubHub’s instructions completely, sent the tickets on time, and the successful delivery was confirmed by StubHub in writing. The payment and shipping reimbursement were also promised in writing. I have documentation including StubHub sale confirmation emails, delivery records proving that the tickets reached the buyer, shipping instructions provided by StubHub, DHL shipment and delivery records under tracking number 4965808842, proof of the shipping payment, live support conversations, and written messages confirming StubHub’s commitment to pay the €255.20 sale amount and €3.00 shipping refund.
Additionally, my StubHub account contained my credit card information and the payment details required for bank transfers. Since my account was blocked without my permission or knowledge, I also have serious concerns about the security of my personal and financial information, creating an additional risk and concern.
I request that StubHub restore my access to my account, provide a clear and specific explanation for why my account was blocked, immediately pay the promised €255.20 ticket sale amount and €3.00 shipping reimbursement in full, and resolve both my financial loss and the issues I experienced regarding personal data and account security.
;I also communicated the issue through messages on Instagram pages, and they sent me this reply. (English version) Thank you very much for sharing the screenshots with us. We truly appreciate your cooperation and the time you took to share this information with us. After a thorough examination of the case, our Internal Review Department has confirmed that the actions taken regarding your account were appropriate and were carried out in compliance with our policies. Consequently, the file has now been closed. For more information about this decision, you may consult the following sections of our User Agreement: Section 15: Misuse of Our Site and Services Section 19: Breach of Contract These sections outline the relevant policies and provide more detailed information about the actions that may be taken if the User Agreement is not adhered to. We understand that this may not be the outcome you expected, and we thank you for your understanding. Following the review and final assessment conducted by our Internal Department, no further action can be taken regarding this matter, and the decision is final. We thank you once again for your understanding and cooperation throughout this process. We are sincerely grateful for the time you have devoted and the patience you have shown.