StubHub locked me out of my account after buying tickets, how can I regain access?

If StubHub has locked you out of your account after purchasing tickets, the first step is to visit their Help Center on their website. Use the “I forgot my password” option to reset your password.

Ensure you check your spam or junk email folder for the reset link. If the email associated with your account is inaccessible, StubHub requires additional verification to assist you.

Contact StubHub’s customer support directly at 1-866-788-2482 or through their live chat feature.

Explain the issue in detail, providing proof of your identity and purchase, such as transaction IDs, ticket details, or the last four digits of the payment card used.

StubHub may ask you to confirm security questions or send documents to verify your account ownership.

If you’re still unable to regain access, escalate the issue by requesting to speak with a supervisor. You can also reach out through StubHub’s social media channels for faster responses.

Meanwhile, if your tickets are time-sensitive, insist on receiving them via email or another method while resolving the account issue.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.