I bought a shirt at the Stradivarius store in Ankara Ankamall. When I washed it as directed, the color turned gray and the shirt was no longer wearable. When I tried to return it, the store manager told me I washed it wrong and wouldn't take it back. Even though I asked the manager to look at the shirt, he was rude and unhelpful. When I asked about it again a week later, they said the inspection was bad and that the manager had already made a decision without my help. When I asked for a receipt, they refused and even tried to kick me out of the store by setting off alarms and calling security. I was shocked and saddened by the store manager's lack of ethics and the way I was treated as a customer. If they don't say sorry and pay me for what they did wrong, I will sue them.
I wanted to buy a pair of pants at the Buyaka Stradivarius store. I asked the staff in the booth if I could buy them so that they would stay on me because it would be embarrassing to wear them again because my pants were stained, she said that they could not be sold this way, I asked the same employ...
On January 9, 2025, I purchased a jacket (code: 0576****39) from the Stradivarius store at Forum Istanbul. Even though I wore it only a few times, the collar area began to fray and come apart. I never washed the jacket, never sent it for dry cleaning, and haven’t applied any treatment or alteration....
I purchased a sweater from the Ankara Cepa Klein store for ₺3104 on October 6, 2023. Despite diligently following all washing and usage instructions, the sweater started shedding and experienced color fading in less than two months. The product, both inside and out, is now unusable due to excessive ...
I bought two identical black trousers from Zara’s Ankamall branch on 29.08.2024, about 40 minutes apart. When purchasing, I was assured that they would assist me with any issues, including fading. However, within less than a month, one pair of trousers faded and became stiff. I washed them according...
After purchasing a shirt from Zara and wearing it just once, I discovered that it made me extremely itchy and caused me to sweat excessively. When I tried to return it or exchange it, the manager of the store informed me that the fabric would cause sweating and that I should have known that beforeha...
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