I purchased a game on Steam but found that it doesn't run smoothly on my computer. How can I refund it?

The experience I had with my Steam support ticket (HT-bdc8-J872-WMNF) is far beyond acceptable due to negligence, insufficient investigation, and incorrect guidance. For this reason, I request that my case be reviewed by a supervisor or a Tier 2 support specialist. On March 26, while completing pay...

I made a purchase on Steam, but decided to return the product and requested a refund on April 23. Steam processed my request and marked the refund as completed. However, today marks nearly a full month and ₺417.30 has still not been credited back to my bank account. I’ve contacted Steam support and...

I purchased Supermarket Simulator on Steam and really enjoyed it at first. I progressed through many levels and invested a lot of time into the game. However, after a while, the game started crashing and now refuses to launch at all. It throws an error and then immediately shuts down every time I tr...

My Steam username is semsetido. I recently purchased a game, and the payment was successfully withdrawn from my card. However, even after all this time, the game still hasn’t appeared in my library. For the last 30 minutes, the transaction status has been stuck on “Waiting for payment to be process...

Hello. I didn’t want to name the brand at first, but I have no choice—this is about Steam. I purchased a game that turned out to be problematic and completely unenjoyable. Unfortunately, I went slightly over the 2-hour playtime limit before realizing how flawed it was. Now, Steam’s system is blockin...

I accidentally purchased the wrong item in PUBG through Steam and immediately tried to request a refund. However, I’ve received no response or assistance from their support team. This shouldn’t be so difficult—customers should be able to rectify such errors quickly. I couldn’t find a clear way to o...

Hello, I made an in-game purchase in PUBG but I accidentally bought the wrong item. I want to return it, but Steam is not allowing it. If I get a refund, I will purchase another item. I have already sent multiple requests for support, but none of them have been addressed so far. I've been waiting fo...

I requested a refund for a product on Steam two days ago, yet the refund has not been approved. Despite following the return process correctly, I have not received any updates or notifications about the status of the refund. As a long-time Steam user, I find this lack of communication and delay in ...

I've been having trouble adding friends on Steam for quite a while now. Upon conducting my investigation, it has come to my attention that in order to access this particular feature, I must make a purchase. I've already bought 2 games and used a key to redeem 2 others, but my account is still restri...

I recently faced a dispute with Mastercard concerning a recent transaction on the Steam store. On 28.12.2013, I purchased a game from Steam, and the money was smoothly deducted from my bank. The games were successfully added to my account. However, on 02.01.2024, I noticed that Mastercard disputed t...

So, what's the deal with Steam converting game prices into dollars? Trying to buy games in Turkey with these prices is seriously tough. There are plenty of young kids just trying to pick up a minimal hobby, and this move is just not cool. Didn't expect this kind of thing from a platform like Steam. ...

Dear Steam Officials, I'm Oguzhan, and I'm facing an issue with my Steam account. Between October 10, 2023, and October 12, 2023, I accidentally purchased multiple games on the Steam platform, and I need your assistance to resolve this matter. Here are the details: Steam Account Name: krtozi Steam...

I bought ETS2 on Steam on 01.08.2023 and wanted to return it and refund on 05.08.2023. As all ETS2 players know to better understand the game, you need to try mods and see the details in the game. I didn't like it after I tried DLCs. I opened a ticket for refunding. However, Steam rejected it due to...

I made a game purchase of 331.80 TL on the date July 14, 2023. It has been approximately 2 weeks, and I still haven't received my refund. When I inquired about it, they told me to contact the bank. I reached out to the bank this time, but they informed me that there is no relevant transaction from S...