I purchased a game on Steam but found that it doesn't run smoothly on my computer. How can I refund it?

You can get a refund from Valve's Steam support team if you bought a game on Steam and it doesn't work properly on your computer. If the game is returned within the required time frame and has not been played for more than two hours, they will refund you for any reason.

Visit help.steampowered.com and make your refund request via the appropriate channels to get started. Remember that every request is evaluated individually in accordance with Steam's refund guidelines.

You won't likely be able to challenge the decision or submit a new refund request for the same item or purchase if your first request is turned down or denied. To improve the likelihood of a favorable result, be sure to include all pertinent information and specifics regarding your problem when submitting your refund request.

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