I purchased a Stanley thermos from Amazon Turkey in September 2023. The Turkish distributor, Kutupayısı, was called because it started to stain after only a few uses. They offered to send a new one within 20 business days after we had trouble getting in touch after I sent the product for inspection. It was about one to one and a half months later when they told me the item was sold out and would be sent as soon as it was back in stock. They finally shipped it after I reminded them 3.5 months later. I noticed the product wasn't the same color as the original when I opened it. Despite my repeated refusal to accept it, they did not reply. As a result, their communication is not efficient, and they don't let customers know about problems like these. After talking to Stanley directly, I was told to deal with Kutupayısı. Shouldn't they represent your brand? Why should I put up with this problem? Concerning complaints, do you only care about well-known ones? Clearly explain, dear Stanley.
I am writing to express my frustration regarding a Stanley thermos that I purchased through Amazon. Unfortunately, the product is not functioning as expected and has a significant issue with heat retention. When I pour a hot beverage into the thermos, the outer surface becomes too hot to touch, and ...
I returned my Stanley thermos because of a lid defect, but it's been two and a half months with no updates at all. I sent it out on December 3, and while I got a notification that it arrived on December 20, the Kutupayısı website still indicates that it’s “waiting for the product.” It's really disap...
I sent my Stanley thermos for return/exchange/repair due to a lid issue, but after 2.5 months, I still have no update. I shipped the item on December 3rd, and on December 20th, I received a message stating that it had been received. However, on Kutupayısı's website, my order status still says "await...
I sent my Stanley thermos to Kutupayısı service around 45 days ago with the service request form number 67818-2131, but I still haven't heard back or received any help about the heat loss problem. It feels like a minor problem that should be easy to resolve, but honestly, at this pace, it could drag...
I purchased a Stanley cold water thermos, and shortly after, the lid detached. Since the product was under warranty, I sent it to Kutupayısı, following their instructions for the return process. A few days later, I received a message confirming that the product was defective and that they would send...
Comments