I Received the Wrong Lid for My Stanley Trigger Thermos

Hi! My name is Osman. I live in Istanbul, Turkey. I have a Stanley Trigger Action thermos. I read that there was a design flaw in the lid of this product and that Stanley had initiated a replacement program to prevent users from getting harmed. I applied for the "Stanley Lid Replacement - Trigger Action Lid Replacement," and I received the confirmation email on March 3, 2025. After a much longer period than the 7-9 weeks stated on the website, the package was delivered to my home yesterday (June 23, 2025) by PTT Kargo (a Turkish company). When I opened the package (June 24, 2025), I found the new lid. This was definitely not what was promised under the free replacement campaign. The brand's commitment was to replace the hazardous lid. However, what has been done in the current situation amounts to changing the model I purchased. I had already seen this replacement part on an existing product model and did not like it. The situation I'm being forced into is the same as being forced to buy a product I do not like. The company named Kutup Ayısı is the Stanley distributor in Turkey. I could not find a complaint or customer service email address on the company's website. The only email address I could find was [email protected]. I sent an email to that address. I wrote the above and stated that I do not accept the sent replacement part and the model change, and that this is a compulsory imposition. I requested a part that is identical to the product I purchased and stated that I want it very soon. I mentioned that instead of replacing the lid within the promised 7 weeks as part of the replacement program, it took 16 weeks for the part to reach me, and I do not want to wait that long again. I stated that if we cannot make progress, I will contact Stanley USA. I requested a follow-up, etc. I sent this email on June 24, 2025, at 10:26 AM and still have not received a response. Today is July 12, 2025, at 10:57 AM. Are we surprised? Of course not. They are good at selling, but when it comes to correcting a mistake or doing their job properly, they don't even bother to reply to the customer. You have very poor business ethics. Stanley and its Turkish distributor, Kutup Ayısı, are by no means customer- and solution-oriented companies. Thank you.