At the beginning of February 2025, I registered for my 4 Stanley Trigger Action thermos after I saw a post on Stanley Turkey's official Instagram account about the lid recall program. There was information that there was a problem with the lids and that new lids would be sent free of charge to approved users, and that old lids should not be used and should be destroyed. In mid-February 2025, my applications were approved by mail. Although the brand promised a 10-week delivery time, it is the end of June and the lids have still not been delivered. They also don't want to use the thermoses with the old lids. Probably, if I continue to use them, they will say ‘We warned you, we told you not to use them’ in case of any health problems and they will get away with it. But they do not comply with the 10-week period they promised. I can't use the products I paid thousands of money for. They are all rotting on the shelf and summer is here. I can't use my thermos during the period when I can go camping, beach, picnic, vacation, etc. I chose a global brand, thinking that it would be long-lasting, but we are having problems again, it's a real pity. Urgently find a solution to this problem, send the lids and eliminate my victimization.
On March 12, 2024, I submitted two separate applications for lid replacements for my Stanley thermoses due to the known safety issue and recall. Both requests were approved, and I received confirmation emails stating that the new lids would be shipped to me within 7 to 9 weeks. However, it has now b...
Hi! My name is Osman. I live in Istanbul, Turkey. I have a Stanley Trigger Action thermos. I read that there was a design flaw in the lid of this product and that Stanley had initiated a replacement program to prevent users from getting harmed. I applied for the "Stanley Lid Replacement - Trigger Ac...
I purchased a Stanley Triger Action Thermos on November 24, 2023, and I have already experienced two serious lid explosions. As a result, my belongings and books were completely ruined. I reported this issue to Stanley’s official distributor as a service request, but they ignored my complaint. Now,...
I’m writing to express my deep frustration with Stanley over their defective thermos lids and the lack of proper support. I own two Stanley thermoses,...
Stanley issued a safety warning stating that some of their thermos lids may explode, and they instructed customers not to use the old lids while promising to send replacements within 7–9 weeks. I followed their guidance, stopped using my thermos, and waited. It has now been well beyond the promised...
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