I went to the SPX store in Erzurum to exchange a gift item I had bought because I wanted to change the size and color. Even though I had the receipt, they wouldn't let me exchange the item because it didn't have a tag. I didn't understand why they wouldn't let me exchange the item just because it didn't have a tag. There must be some things in their store that don't have tags. When I bought the product and gave them my phone number, they even said they could help me with anything. It's sad to see such bad customer service, especially when trying to exchange a product that was given as a gift. I hope that they will call me and fix the problem soon.
I bought something quickly at Zara Izmir Optimum without trying it on first, and then I lost the receipt. I went to the Zara Bornova store and told them I wanted to exchange it within the legal time limit. They told me to get a new receipt from customer service. Even though I gave Zara customer serv...
I bought a jacket from Zara at the Mall of Istanbul, but the sleeves were worn out, there were no zipper protections, and it didn't have a tag, which makes me think other people might have tried it on. The store said they would exchange the product for me. They brought the item from the warehouse to...
I purchased a pair of shoes for my son from the SPX store in Istanbul Akmerkez Shopping Mall last October. We wore them often, but after a while, the front left side of the shoe began to open slightly, so I returned them to the store. The staff, however, refused to exchange or refund the shoes, clai...
I recently went to the Bershka Istanbul Akbatı store and bought something that had two different labels and something that didn't have a label. My husband got a better deal on the product, so he bought it and gave it to me as a gift. But the product was too big for me, so I went back to the store th...
I bought Merrel brand shoes for my sister from Ankara Cepa SPX store 2 days ago. Since our foot sizes are the same, I tried them on myself. My sister didn't like the shoes very much, so I went to the store for a product change/exchange. The guy there could have helped just as he was entering the doo...
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