I bought Merrel brand shoes for my sister from Ankara Cepa SPX store 2 days ago. Since our foot sizes are the same, I tried them on myself. My sister didn't like the shoes very much, so I went to the store for a product change/exchange. The guy there could have helped just as he was entering the door, but the SPX chart in his hand was broken because he was obviously interested in the possibility of a new sale for the change. Since I didn't like the other conditions, I wanted to return the product without changing it, but they said they couldn't return it due to the law. Just like they give information about this during the sales stages, the answer to the question of why the information wasn't given today was "it's a mistake, there are many customers, which one should we inform?". Why don't you put the writing in front of the cash register, why don't you hang it with a cooler opposite in big fonts? I don't have to know how to read and write, and my eyes can't see far. It doesn't say on your website that products purchased from the store are not exchanged. This is completely misleading the consumer. There is no record anywhere on the receipt I received. Completely disabling the consumer. I have bought products from you many times but I will never ever go through your door again. I will also seek my legal rights.
I purchased a pair of shoes for my son from the SPX store in Istanbul Akmerkez Shopping Mall last October. We wore them often, but after a while, the front left side of the shoe began to open slightly, so I returned them to the store. The staff, however, refused to exchange or refund the shoes, clai...
I purchased shoes from SPX Viaport Kurtköy branch on March 24, 2024, and encountered a problem within 3-4 days. The product was taken to the store for inspection. After evaluation, a decision for exchange or refund was made (though the company doesn't bother to inform you of the outcome; you must ke...
I bought a pair of Skechers shoes from Metro Turkey in Antalya, but the front soles on both the right and left sides slid backward on the third day of wearing them. I wanted to return them, but they refused because they had been used. Metro Antalya completed a Repair Request Form and returned the sh...
I purchased three products from the Tefal store at Mersin Marina, intending to find them cheaper elsewhere. On the same day, I decided to return the products, but the store refused without providing any reason. There were no signs or information about their return policy in the store, and we were no...
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