SPX Refused My Merrell Shoe Return Without Prior Notice or Clear Store Policy Display
I bought Merrel brand shoes for my sister from Ankara Cepa SPX store 2 days ago. Since our foot sizes are the same, I tried them on myself. My sister didn't like the shoes very much, so I went to the store for a product change/exchange. The guy there could have helped just as he was entering the door, but the SPX chart in his hand was broken because he was obviously interested in the possibility of a new sale for the change. Since I didn't like the other conditions, I wanted to return the product without changing it, but they said they couldn't return it due to the law. Just like they give information about this during the sales stages, the answer to the question of why the information wasn't given today was "it's a mistake, there are many customers, which one should we inform?". Why don't you put the writing in front of the cash register, why don't you hang it with a cooler opposite in big fonts? I don't have to know how to read and write, and my eyes can't see far. It doesn't say on your website that products purchased from the store are not exchanged. This is completely misleading the consumer. There is no record anywhere on the receipt I received. Completely disabling the consumer. I have bought products from you many times but I will never ever go through your door again. I will also seek my legal rights.
The brand did not respond in any way. Customer satisfaction is of no concern to the store.
It seems like a very interesting brand. Far from ensuring customer satisfaction, they didn't even bother to answer the phone. Unbelievable, but I'm not disappointed in you; I'm disappointed in myself for shopping with you. I hope our paths never cross again.
Dear Guest, We would like to inform you that products purchased from our stores are considered final sale, and there is no return procedure available. If you wish, you can opt for a store credit or an exchange. Kind regards,
I cannot thank you for providing a response that includes your application, which is the subject of the complaint, 18 days after my complaint. Your misleading customer policy will unfortunately lead to customer loss, if you care, of course.
