Merrell Return Dispute After Hepsiburada Received the Wrong Item

I bought a Merrell Speed Strike 2 Ltr model shoe sold by SPX via Hepsiburada for 4.800 TL. The product I received was small in size, so I requested a return and the Hepsiburada cargo team collected the product from my address in Ankara Çankaya on 18 September. Later, my return request was rejected with the explanation that the product I sent did not match the product for which the return request was created. In addition to this, as the returned product, a women’s LCW fuchsia shirt was shown to me, even though I had sent the Merrell brand shoe in its own package with a standard return process. I requested a re-examination of the situation three times through the system, but my request was not taken into account and no detailed review was carried out. I also have photos of the product and cargo labels that clearly show the mistake in the return process. I request that the return process for the Merrell Speed Strike 2 Ltr shoes I purchased be re-examined, that the incorrect product record assigned to me be corrected, and that my 4.800 TL payment be refunded as soon as possible.