On December 8, 2025, I purchased a Hannah Rider 2 five-season tent from Spx.com.tr. After my order was confirmed, I noticed that the product had not been shipped, so I called customer service and was told that the shipping time was 1–5 business days. When I called again today, I was told something completely different—that the shipping time was actually 14 business days.
I genuinely do not understand the purpose behind giving different information for the same order or why the process is being extended in this way. This situation is causing me significant inconvenience. On top of that, after the shipping time was suddenly extended to 14 business days, I received an email stating that my order had been cancelled. I never requested a cancellation, and my order was cancelled without my knowledge or consent.
Throughout this process, I called customer service three separate times, yet no concrete solution was offered, and the product still has not been shipped. I request that my Hannah Rider 2 five-season tent under order number 3099654970314272 be shipped immediately without further delay, and that the process be communicated to me clearly and transparently.
On November 16, 2025, I placed an order for a discounted product through the SPX website. I completed my payment based on the promotional price, and my order was successfully created. However, despite not requesting any cancellation, I learned five days later that my order had been canceled. On Nove...
On July 1, 2025, at 10:57 PM, I placed an order for an air conditioner from the Sanaleşya store, with Order No. 905279532, totaling ₺161,229. Shortly after placing the order, I realized I had mistakenly selected the wrong product. I immediately submitted a cancellation request under the Consumer Pro...
On October 6, 2025, I placed an order for a pair of pants from Mango’s online store (Order No: erzsw8). When I called customer service about a week ago to check the status of my order, I was told that it would be shipped within 15 business days. However, when I checked my email on October 16, 2025, ...
I placed an online order from Mango’s website (Order No: ES0QXX) and paid ₺9,604.00 by credit card. At the time of purchase, the estimated delivery time was 6 days, but 4 days have already passed, and my order still hasn’t been delivered. On October 15, 2025, I contacted Mango customer service. Dur...
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