Spigen Did Not Deliver My Product
I placed an order with Spigen, order number ORDER-24061LOQI01029638. On March 20th, I was assured that it would be shipped within a week. Today, March 27th, with just 3 days left of the maximum 30-day delivery period for pre-ordered items, I reached out to the company multiple times. Despite previous phone calls and unanswered emails, they cited logistics delays due to high demand but promised to prioritize my order. However, today's phone calls with them escalated into a deadlock, resulting in the cancellation of my order. While everyone else's orders cleared customs, mine didn't. When I asked if this was a general issue, they said it was unique to my order. A month of waiting, payment, and anticipation, only to be told they couldn't do anything and abruptly end the call. They canceled my order without my consent, offering a gift voucher instead of resolving the issue. I want the product, not a refund or a voucher. They ended the call without solving the problem, saying, "If we can't clear your product from customs and there's nothing else we can do to help, we need to end the call." This isn't how customer satisfaction works; deliver on promised services. Don't argue with the customer; I demand my product.
Hello Mr. Oğuzhan, As a result of our conversation with you, your order payment has been made to you via bank transfer. If you have a different question, you can contact us.
Merhaba Oğuzhan Bey, Sizinle yaptığımız görüşme sonucunda sipariş ödemeniz tarafınıza banka havalesi yoluyla yapılmıştır. Farklı bir sorunuz varsa bizimle iletişime geçebilirsiniz.
Tekrar merhaba, ayrıca iadeniz havale olarak yapılmış ve size sunduğumuz hediye çeki ile de yeni sipariş oluşturmuşsunuz. şuan ki yaşadığınız sorunu daha detaylı tarafımıza mail olarak iletirseniz yardımcı olmak isteriz. iyi günler dileriz
No, I did not create a new order with a gift voucher. I did not want the product and my money back. I wanted the product. You forced me to extradite.Currently, the product is not at the price I bought it for and is out of stock.
28.03.2024 tarihinde 13451910786 sipariş numarası ile yeni bir siparişinizi görüntülüyoruz. Ayrıca talebinizi de ilgili departmanımıza iletiyoruz. ürünler stoklarımıza girdiğinde özel olarak bilgilendirileceksiniz. Saygılarımızla
As it turns out, I don't have such an order.
Also, you kept me waiting for 1 month, my money lost value during that period and your approaches did not solve my problem. I didn't want a refund or a gift card, I was forced to do so. I waited for 1 month and I want the product.
