Spigen Fails to Deliver iPhone 14 Durable Glass Order


I purchased a durable glass screen protector for the iPhone 14 from Spigen Turkey's website on 23/02/2024. The product page made it clear that it was a pre-order item. It has been 28 days since I made my purchase, but unfortunately, the product has not been shipped or delivered to me yet. Throughout this process, I didn't hear a word from them. When I reached out to them, they casually reassured me that the product would be delivered within 30 days of the purchase. Unfortunately, the product has yet to be shipped to me, and there has been no progress made towards initiating a refund. Throughout this period, the cost of the item rose among other sellers. I am extremely dissatisfied with my purchase from Spigen Turkey. On 22/03/2024, I attempted to reach customer service at 0850 377 01 01, but unfortunately, I received a message stating that the number was unreachable. The message advised me to try again at a later time. Once the 30-day period is up, I'll go ahead and submit a complaint to the Consumer Rights Arbitration Board. I'm starting to wonder if this is more than just a regular purchase, considering that they took payment upfront but didn't deliver the product and their call center services are unavailable. I kindly request prompt communication from Spigen Turkey officials in order to address my concern.
Your order has been delivered to the cargo company. Your cargo number is 916391201720 regards spigen Türkiye
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I was contacted by Nehir from Spigen US, who apologized for the inconvenience and assured me that they would address my concerns regarding this process. I would like to express my gratitude to both the company and Nehir for their attention to this matter.















