Spigen AirPods Pro 2 Case Hook Broke, Poor Customer Support Response

I bought the Spigen case for my AirPods Pro 2nd Gen, and after a few days, I noticed the hook was loose. I continued using it, but eventually reported the issue to Spigen Turkey. They asked me to send the product for inspection via mail, even after I sent a detailed video explaining the problem. I decided not to pursue it further because I didn’t want to deal with shipping just for a simple hook. A few weeks later, the hook broke on its own, and it’s frustrating every time I see it. Today, I called to buy a replacement hook, but they said they don’t sell the hook separately and suggested I purchase the whole case again.
To the owners and managers of Spigen: I’m sure you’ve experienced customer service abroad. Where in the world have you seen such a situation? Your product broke, and even when I’m willing to pay for the replacement part, it’s unavailable. The hook is an essential accessory designed for carrying the case, and it broke within weeks. Why won’t you replace it? Spigen Turkey isn’t handling things well and is losing reputation over minor issues. I paid double the price compared to other options for this product, and this is the disappointing outcome.
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