Delayed Refund from Spigen
On the 12th of August, I bought two phone cases from Spigen, but when I got them, I wasn't happy with them. I sent them back the next day without messing up the packaging. But my refund hasn't been taken care of yet. There have been a lot of emails back and forth with promises of action "tomorrow" that have left me frustrated and let down. The amount in question is 650 TL, and I don't think it's fair that I have to wait this long. This is not acceptable for a company with a good name like Spigen, and I'm thinking about taking my case to the Consumer Arbitration Committee. If you're going through something similar, here's a look at what I went through and how hard it was to get a refund on time.
Dear Customer, We apologize for not replying sooner. Your complaint has been forwarded to the respective department. We will be responding to you as soon as possible. Best Regards
Dear Customer, We apologize for not replying sooner. Your complaint has been forwarded to the respective department. We will be responding to you as soon as possible. Best Regards
Thanks spigen
