5
Kutalmış is very satisfied with the result
Resolved

Spigen Turkey Sudden Price Increase and Payment Problems!

Spigen Turkey Sudden Price Increase and Payment Problems!
Spigen Turkey Sudden Price Increase and Payment Problems!
Spigen Turkey Sudden Price Increase and Payment Problems!
Spigen Turkey Sudden Price Increase and Payment Problems!
+1
Kutalmış
January 08, 2024 7:13 pm
142
Kutalmış's Thank You Message
“MS. Tuğba and MS. Birgül, the General Coordinator of the company, called me in person and explained that the reason for the confusion was a software problem they had recently that had affected many customers just like it affected me, so they were dealing with ALL of them One by One. They also defined a discount voucher to cover the price difference ı mentioned. Thank you for your interest. My problem is solved.”

Dear Sir/Madam, I have encountered a really bad experience with Spigen Turkey and I thought you might want to hear this and maybe help with the issue since this attitude is damaging and will damage your brand reputation even more in the future. I tried to buy a few cases on 5 January 2024 on www.spigen.com.tr and in total it cost around ₺900, but I forgot to pay it and I tried to buy the same stuff on 8 January 2024 (today). Prices were changed and it was ₺1319.81, but I thought this was my bad, I forgot to pay and probably they applied New Year's prices, so I didn't complain and tried to pay the price. I tried with 5 different cards from 3 banks at 15:43 and couldn't make the payment. I called customer service and the Spigen Turkey employee told me that it must be something with my bank or my browser. I exactly did what she said but since I couldn't get a result, I also emailed to their mail [email protected]. They told me pretty much the same things. So I tried on another computer. At 16:34, on the very same day, in 51 minutes; the price went up from ₺1319.81 to ₺3299.52. That is a %150 price increase in 51 minutes. The price was 2.5 times what it was before. You have worked on your products for many years, come up with innovations, and spent probably millions of dollars on R&D, designs, etc... And an ignorant distributor damages your reputation in a distant country of 85 million people, turning all your efforts into vain because "A chain is only as strong as its weakest link." I just wanted to give you a heads-up as I have already sent my complaints to Consumer Arbitration Committee and the most famous complaint website called www.sikayetvar.com. I would recommend you check the site using Google translate because I saw many complaints, and sadly your distributor does not care much about customer satisfaction. You can find the screenshots as attachments; please take a look at the date and time in the bottom right corner. Also, please check mail dates and times. I'm looking forward to your help on this issue.

January 09, 2024 11:33 am (16 hours after complaint)

Dear Valued Customer, First of all, we would like to express our regret for the negative experience you have had. As Spigen Turkey, we always prioritize customer satisfaction. We will conduct the necessary investigations to resolve your request and contact you as soon as possible. Spigen Turkey

Kutalmış
January 18, 2024 1:51 am

Are you prioritizing customer satisfaction? Well, I think people should read and decide for themselves. Following this post, Ms. Tuğba, an employee of Anka Mobil Tedarik Inc., called me and asked why I was threatening them. When I asked how I threatened them, she mentioned the email I sent to their headquarters and the post I wrote on Şikayetvar.com. I reminded her that when I called them before writing those posts to resolve the issue, their employee on the phone said, "You can do whatever you want, we can't help you." Then they offered to give me a 1000 TL discount voucher. My intention here is not to extort money but to rectify the wrongdoing. No one who loves this country can raise prices by 2.5 times within an hour at their whim. No one who loves their company and brand can keep a customer waiting for more than an hour with error messages during the purchasing process, and then, as if mocking, raise the price and ignore it. You are fueling inflation, people like you are fueling it. I stated that I wanted a discount voucher only for the difference in price, neither a penny less nor more; because I spent hours on your site due to the prices I initially saw during the payment process. She said she would speak to the authority and get back to me. She didn't. Five days passed, I called and said if you are going to resolve it, resolve it. She stalled again and did not return. Moreover, a rather strange situation occurred with the company owner. If this attitude continues, I will explain that as well. He probably thought I would share screenshots. We know these moves, I can explain without sharing, no problem. Thankfully, this site exists. Since there is stalling, exorbitant price increases, and strange tactics, let the whole world hear about it then. I hope you resolve this soon and that Anka Mobil Tedarik Inc. does not deliver another blow while your country is struggling with inflation.

Kutalmış
January 19, 2024 11:01 pm

Ms. Tuğba and the company's General Coordinator Ms. Birgül personally called to explain that the cause of the confusion was a software problem, that many customers like me were affected, and that they were dealing with each one individually. They also provided a discount voucher to cover the price difference I mentioned. I thank them for their attention.

Kutalmış
January 19, 2024 11:11 pm

MS. Tuğba and MS. Birgül, the General Coordinator of the company, called me in person and explained that the reason for the confusion was a software problem they had recently that had affected many customers just like it affected me, so they were dealing with ALL of them One by One. They also defined a discount voucher to cover the price difference ı mentioned. Thank you for your interest. My problem is solved.

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