Soulchill App Fails to Protect Personal Data as User Faces Identity-Based Harassment

When logging into the Soulchill app, I shared my personal identity information with this platform. On August 3, 2026, in a voice room within the app, an unknown user explicitly targeted me by stating my real first and last name, using a threatening tone. This person's username is "⁰⁴👑guzぎsudem🤍" and their user ID is 584747. I do not know how this person accessed my confidential identity information that I shared on the app, and this situation has left me feeling both unsafe and threatened.

Following the incident, I could not reach the app's team or an official support line, which is why I am forced to express my concerns here regarding the threat I experienced and the security of my personal data. I refuse to accept my personal data being used against me as a weapon for harassment and threats in this manner.

I demand that the company take immediate action against this user who threatened me, close their account and their affiliated agency if applicable, and implement permanent measures such as a device-level ban. Furthermore, I want a clear explanation provided to me regarding how and from where this person obtained my confidential information.

In addition, I demand the complete termination of my account on the app, including the removal of my Google account links, the cancellation of my membership, and the complete deletion of my personal data from the app's systems. Because my personal data and safety have been compromised in this way, I have suffered both material and emotional distress. I request that the necessary steps be taken to address this severe grievance and that my demand for compensation be taken seriously.