I lost my SoulChill earnings; what options do I have to get them back?

First step is to contact the official support team at [email protected] and request an investigation into your missing balance or cash rewards.

Include your SoulChill ID, the amount lost, the date you noticed the issue, relevant transaction records, and screenshots of your earnings or withdrawal history; ask them to verify your account balance and explain whether the earnings can be restored.

If your earnings disappeared after an account ban or suspension, explicitly appeal the decision and request a review of both the restriction and your balance.

SoulChill’s Terms of Use allow appeals by email, but also warn that account restrictions may affect access to virtual items and rewards, so recovery is not guaranteed.

If the missing amount relates to a real-money payment or an eligible withdrawal that was not paid, provide proof and ask support for a written explanation.

If the issue remains unresolved, escalate the matter by submitting a complaint on Xolvie to seek wider attention.