SoulChill Has Been Taking Money From My Bank Account Without Permission

I recently discovered that money has been withdrawn from my bank account without my knowledge or authorization for approximately one year through payments that I later identified as being associated with a company called SoulChill. The total amount charged to my card or withdrawn from my bank account is approximately 2,000,000 TRY. I never approved any subscription, made any purchases, or knowingly authorized these payments.

I discovered these transactions by reviewing the documents provided by my bank, and the most recent charge appears to have been made today. I have never contacted SoulChill by phone, email, or live chat because I do not recognize these payments as my own and believe that my account or card details may have been used without my permission.

I request that SoulChill investigate all unauthorized withdrawals made from my account, issue a full and prompt refund of every payment collected over the past year, and conduct a thorough investigation into these unauthorized transactions and the financial harm I have suffered. I also request a written explanation of the findings and the actions taken to resolve this matter.