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Slazenger Deducting Cost of Gift After Receiving Defective Item

Mehmet
Mehmet
Slazenger
October 24, 2023 5:39 PM58

Slazenger sent me a pair of shoes that were not in good condition. They admitted their error and took back the shoes. However, when they refunded me, they subtracted the cost of the socks they had given me as a gift. Basically, what they're saying is, "We're giving you a present, but later on we'll ask you to pay for it, even though it was our mistake." To be honest, I've never seen a business approach like this before. It's really confusing and annoying that they would give a gift and then take it back, especially when they were the ones who messed up in the beginning. This whole thing has made me wonder if Slazenger is really doing business in an honest way.

October 26, 2023 2:57 PM (1 day after complaint)

Dear Mehmet Ç., Necessary checks will be carried out regarding the issue you reported, "Slazenger Charged for the Gifted Socks If I Don't Check...". We will get back to you as soon as possible. Best regards, Slazenger Customer Service Unit

October 26, 2023 2:57 PM

Dear Mehmet Ç., Valued Customer, information regarding your request has been shared following our conversation. If you have any other requests, you can reach us. We wish you a good day.

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