GAP Order Issues During November Discount Promotion

I bought a black sweatshirt from Gap.com during their November sale. It was originally priced at around 1399₺, but I got it for about 970₺ with the discount. They never shipped this order. Even though I asked about the status every day for about 10 days, I was always told that everything was fine. Finally, they told me that they canceled the order because they claimed it was damaged, and they gave me a 100₺ voucher as compensation. I haven't received the refund in my account yet. They are directly misleading customers by talking about the November discounts. Now they're trying to "make it up to me" by giving me a 100₺ voucher for a product I purchased at a discounted price of around 400₺. It's really disappointing that a company would use sneaky tactics during the November sale just to avoid selling products at lower prices. You can now find the product on the website, and we have it in stock.