I bought a black sweatshirt from Gap.com during their November sale. It was originally priced at around 1399₺, but I got it for about 970₺ with the discount. They never shipped this order. Even though I asked about the status every day for about 10 days, I was always told that everything was fine. Finally, they told me that they canceled the order because they claimed it was damaged, and they gave me a 100₺ voucher as compensation. I haven't received the refund in my account yet. They are directly misleading customers by talking about the November discounts. Now they're trying to "make it up to me" by giving me a 100₺ voucher for a product I purchased at a discounted price of around 400₺. It's really disappointing that a company would use sneaky tactics during the November sale just to avoid selling products at lower prices. You can now find the product on the website, and we have it in stock.
On September 20, 2025, I purchased a zip-up sweatshirt for ₺4,049 from GAP store. I wore it only once, and when I tried to wear it a second time, I noticed a loose thread on the hood. After examining it closely, I realized the product was defective. I hadn’t noticed this detail when buying it. I sen...
On 19.10.2024, I purchased six sweatshirts via the GAP mobile app for 13,999₺. With the promotion offering 500₺ off for every 2,000₺ spent, I paid a discounted total of 10,499₺. However, two of the sweatshirts (same model, same price, different colors) became excessively fuzzy after the first wash. ...
I purchased ₺17,000 worth of discounted items from GAP, which were marked as delivered, but I never received them. When I contacted GAP, they claimed the items were unavailable and issued a refund instead. However, the products are still in stock on their website, which feels like a common tactic th...
On September 25, I purchased a pair of sweatpants from GAP online, and it showed as in stock. For days, the order status remained “preparing,” so I contacted customer service, and they assured me it was being prepared and would ship soon. However, on October 2, I received a message saying that my or...
I made a 4-item purchase from GAP Turkey on 24.11.2023. For three weeks, my items appeared as "being prepared" in the system. When I contacted GAP Turkey, despite the system showing available stock, they claimed that the shipment was "lost" and initiated a return. I don't understand how items delive...
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