I purchased a pair of Skechers sneakers, but from the very first wear, I noticed visible defects, as shown in the attached photos. I sent the shoes in for inspection and exchange, only to be ignored for 1.5 months—and that was after repeatedly calling to follow up. Eventually, the shoes were simply sent back to me without any repairs or resolution.
How exactly does Skechers inspect its products? You claim that the toe separation is "user error," but what about the wrinkling and waves on the leather? I know for a fact that Skechers has previously approved exchanges for this exact issue, so why is my case being dismissed?
I used to trust this brand—my entire family wears Skechers—but clearly, the quality and customer service have gone downhill. At the very least, if you weren’t going to replace the shoes, you could have repaired or restored them. Instead, you just sent them back as if nothing was wrong.
A ₺5000 shoe should not fall apart immediately! This will be my last purchase from Skechers, not even for something as small as shoelaces. I demand a proper resolution—either a replacement or repair.
I purchased a pair of Skechers athletic shoes, and before the warranty period even ended, I noticed tearing and unraveling in multiple areas. I immediately submitted a warranty inspection request, expecting the brand to stand behind its product. However, the response I received from Skechers stated...
I bought a pair of Skechers sneakers for my daughter, and she barely wore them. Despite such limited use, the front of the shoes bent unnaturally, and the toe area became heavily deformed. They now look like they've been worn for years, even though the shoes are only 3 months old. I sent the produc...
I purchased a pair of Skechers shoes online in May, and the side of one shoe tore after normal use. When I sent the product for inspection, the claim was rejected, and the shoes were returned without any resolution. It’s frustrating that Skechers consistently dismisses such issues as "user error," ...
I purchased a pair of Skechers sneakers from the Skechers store at Forum Istanbul on February 13, 2025. After wearing them for the very first time, I noticed a noticeable wrinkle forming at the front of the shoe. I immediately returned to the store, where they said the shoes would be sent in for ins...
I bought a pair of Skechers shoes, and to my shock, they split apart along the entire sole shortly after I started wearing them. What’s even more frustrating is that I’ve used this exact model in the past and never encountered such a manufacturing flaw. This time, the shoe literally came apart, some...
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