1
Hakan is completely dissatisfied with the result

Skechers Shoes Falling Apart—Declining Quality & No Customer Support

Skechers Shoes Falling Apart—Declining Quality & No Customer Support
March 12, 11:42 am
16

Skechers no longer delivers the quality it once did. I’ve had issues with three different pairs of their shoes. The first pair developed inner sole bunching, making them uncomfortable to wear. I sent them for inspection, but Skechers blamed me and rejected my claim. Only after filing a complaint with the Consumer Arbitration Board did they agree to a replacement.

Thinking this was a one-time issue, I bought the same model as a gift, but the sides of the shoe started coming apart. Again, Skechers denied any responsibility. Even worse, the replacement pair I received from the consumer case developed the same front separation issue.

For years, I trusted this brand, but their quality has dropped significantly. Skechers clearly does not care about customer satisfaction and refuses to stand by its products.

March 13, 8:51 am (21 hours after complaint)

Dear Customer, Thank you for taking the time to bring this matter to our attention. Skechers Customer Communication Center 0850 488 02 00

Hakan
March 14, 11:00 pm

The issue has reached you, what solution are you offering? When we contact upper management, you will provide a solution, and we will proceed with that.

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