I purchased a pair of Skechers Arch Fit shoes from the official Skechers store about nine months ago, expecting long-lasting quality. However, I was shocked to see tearing on both the sides and the front of the shoes in such a short period. These shoes were only used for daily office wear, with no rough use, no impact, and no friction that could justify this level of damage.
When I sent the shoes for inspection under the warranty, Skechers denied my claim, stating it was due to “user error.” This explanation makes no sense, as the shoes were worn strictly as intended. Tearing within nine months of light use strongly suggests poor material quality or a production defect, not user misuse.
I am very disappointed that Skechers refuses to take responsibility for a clear quality issue under warranty. I demand that Skechers reconsider their decision, approve the warranty claim, and provide either a replacement or a proper repair. I also expect Skechers to improve their quality control so customers do not experience the same frustration.
I bought a pair of Skechers shoes nine months ago, expecting the quality and durability that Skechers promises. I wore them strictly in an office setting, about 25-30 times in total, yet both shoes have started tearing along the sides. When I sent them back for inspection, the response was shocking ...
I purchased a pair of Skechers athletic shoes, and before the warranty period even ended, I noticed tearing and unraveling in multiple areas. I immediately submitted a warranty inspection request, expecting the brand to stand behind its product. However, the response I received from Skechers stated...
I purchased a pair of Skechers shoes just seven months ago, and now the left upper side has torn significantly. This is not a case of the glue coming loose—it’s a major tear. When I took the shoes to the store for inspection, I was blamed for the damage and my warranty claim was denied, citing "user...
I purchased a pair of Skechers sports shoes expecting quality and durability. Shockingly, in less than three months of normal use, the shoes began tearing. Since the product is still under its legal warranty, I submitted a replacement request through Skechers, confident this was a manufacturing defe...
I purchased a pair of Skechers shoes just 4 months ago, and they’ve already torn despite minimal use. The shoes are still under warranty, and I have the purchase receipt. However, when I sent them in for inspection, my claim was denied with a vague explanation of "user error." It’s shocking and disa...
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