I rented a car from Sixt at Bodrum Airport, trusting the company’s reputation and my past positive experiences. I purchased the comprehensive Gold package insurance, which, as confirmed during the rental process, was supposed to cover everything except the loss of the car key and registration documents. However, on the second day of my rental, I noticed the front license plate had fallen off. I immediately reported this to the central office and was told it wasn’t an issue.
Despite this, I received a call on the day I returned the car, informing me that I owed ₺2,100 because the Gold package didn’t cover this situation. Sixt claimed that if there had been damage or an accident, the insurance would have covered it, which is an illogical explanation. I argued that the plate might have already been loose when the car was handed over, and this was not my responsibility.
After consulting with law enforcement professionals, I learned that replacing a single plate costs about ₺400, yet Sixt is charging me significantly more. This practice feels misleading and unprofessional, especially for a company of Sixt’s caliber. I request a review of my case, including the recorded phone conversations, and an immediate correction of this unjust charge. If no resolution is provided, I will have no choice but to pursue legal action.
While renting a car from Sixt at Podgorica Airport, the customer representative strongly advised me to get full insurance coverage, assuring me that I wouldn’t face any issues in the event of an accident. I trusted that guidance and chose the comprehensive insurance package. During the rental, I ac...
I booked a rental car through Booking.com with Sixt and purchased the full protection package offered during the reservation process. I assumed everything was covered — until I arrived at the Sixt counter to pick up the car. To my surprise, the Sixt representative told me that the full protection I...
Sixt is demanding an entirely unjust, unlawful, and undocumented payment! I rented a vehicle with the license plate 34 *** 886 on October 18, and the only incident during the rental period was an accident where, according to the police report, the other party was 100% at fault. Despite this, more th...
I reserved a car with Sixt two days in advance, carefully confirming the details over the phone at least five times. However, when I arrived to pick up the car, I was shocked to learn that additional insurance charges would be added on top of the quoted rental price. They initially promised me a 45%...
I’ve been a loyal Sixt customer for years, renting vehicles in various countries without any issues—until now. On my most recent rental, I picked up a car in Trier, Germany, and dropped it off at Düsseldorf Airport. After returning to Turkey, I was shocked to receive a damage report stating that a 3...
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