I rented a vehicle from SIXT for November 24-26, 2024. At the time of rental, I was informed that there was a one-hour grace period for returning the car. On November 26, I brought the car back to the office at 11:57 PM, just before the deadline. The staff member was busy handling another vehicle return, so I waited for approximately 8-9 minutes before completing the process.
However, when I received my invoice, it showed the return time as 12:05 AM, and I was charged for an additional day. No one informed me about this penalty, nor was there any warning. Is this my fault or a failure in SIXT’s communication and process? I demand a refund for the extra charge and a resolution to this unfair treatment.
On December 1, 2024, I rented a car from Sixt at Sabiha Gökçen Airport. Despite not requesting any extra services or charges, I was wrongfully charged approximately ₺1000 as a pre-authorization fee. The problem is, this amount has not been refunded, even though I returned the vehicle as agreed with ...
From June 18, 2024, to June 23, 2024, I rented a car online from SIXT, to be picked up at Sarajevo International Airport. Upon picking up the car on June 18, I was charged an additional €700 deposit, which they assured me would be refunded upon return. As an extra precaution given the international ...
On November 15, 2024, I rented a car for two days from the Kadıköy Sixt Rent a Car branch. During my trip, I noticed the car pulling to the right and contacted roadside assistance. They directed me to the Sabiha Gökçen office for a vehicle exchange, claiming they had already emailed the necessary in...
Hello, I accidentally made a reservation with Sixt Rent a Car and canceled it right away through the app. Since then, I’ve been trying to get a clear answer on when my payment will be refunded and whether any deductions will be applied. So far, I’ve received no helpful information from customer serv...
I made a Sixt Rent a Car reservation from Turkey, paying the full amount in advance by credit card. However, when I arrived at Riyadh Airport, the local office demanded payment again, claiming that my initial transaction was not visible in their system. They told me to email customer service to corr...
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