You can use their free return policy if you're not happy with the results of a Sinoz Cosmetics product you bought and want to get your money back in full. Just do what's written below:
• Email [email protected] to let them know you want to return the item and get your money back.
• To get your money back, make sure you start the return process within 14 days of getting your order.
• Make sure the item is returned in the same condition it was in the first place. Sinoz Cosmetics will only take back items that are in their original condition.
Sinoz Cosmetics will refund you using the same method of payment you used to buy the item once they receive it. They try to give refunds within 7 business days of getting the item back.
Your insights are valuable, so please share them in the comments.
Related Complaints
Sinoz Sunscreen Triggers Severe Breakouts on My Face

I purchased the Sinoz Pure Cica Tiger Grass Instant Tone-Correcting Liquid Sunscreen SPF50+ Mineral Sunscreen Filter pro...duct through Sinoz's official sales page on Trendyol (Order No: 11207205759). I bought the product about 3 months ago, and after I started using it, I developed severe breakouts — ...
Sinoz Vitamin C Serum Burns My Face and Leaves Dark Spots

I bought the Sinoz Vitamin C Serum from Gratis for around $6. I started using the product a few weeks ago — the first fi...ve days seemed fine, but on the sixth day I developed intense burning, redness, and itching on my face. As my symptoms got worse, I had to see a doctor, and I was prescribed medica...



Sinoz Sunscreen Leaves My Face Looking Burned Overnight

I purchased Sinoz's pink-box sunscreen and green facial cleansing gel from the Gratis store in Sakarya Akyazı. Even thou...gh I only applied the products to my face once, when I woke up the next morning, I had serious burning, a burn-like appearance, and breakouts on my face — my face was practically r...
Trendyol Overcharges Me on Sinoz "Buy 3 Pay for 2" Promo

I wanted to take advantage of the "buy 3, pay for 2" promotion on Trendyol for Sinoz's nourishing peeling cream and Pink... face cream. Each item was priced at $5, and the cart also showed an "add to cart for $0" offer for a sunscreen. According to my calculations, I should have paid around $9 total fo...
Sinoz Body Peeling Causes Burning and Redness After One Use
I purchased a Sinoz brand body peeling product from the Sincan branch of BİM. I used the product very briefly in the sho...wer yesterday, and as soon as I felt a burning sensation, I immediately rinsed it off and washed the area. Despite this, I developed intense redness, burning, and itching on the ar...

Sinoz Skin Tone Equalizing Cream Works Like Foundation, Not Care Cream
I purchased the “Skin Tone Equalizing Care Cream” from Sinoz’s official website under order number 2399501. The product ...was advertised as a care cream that balances skin tone, but when I used it, I realized it actually worked like a tinted foundation instead. I noticed this issue on the very first ...
Sinoz SPF 50 Sunscreen Smells Like Paint and Has Strange Texture

On July 15, 2025, I ordered a 50 SPF sunscreen from Sinoz’s official website (Order No: 2521027). The product was delive...red to Bayındır Mahallesi, Receban Caddesi, Rıza Park 1 Sitesi, Apartment 21, Floor 7, Batman Merkez. When I opened it for the first time during my vacation, it had a strong paint-...
I Used Sinoz Pink Touch Sunscreen and It Caused Breakouts Within Hours

Today, I bought Sinoz Pink Touch Sunscreen on sale at Watsons and applied it to my face for the first time. Just 3 to 4 ...hours after application, my skin broke out in small pimples all over. If this is what happens after a single use, I can’t even imagine the damage it might cause with continued use....
I Used Sinoz Pure Cica Cream Twice and My Face Broke Out in Dozens of Painful Pimples

Until now, I had never had even a single pimple on my forehead—but after using Sinoz Pure Cica Cream, I developed severe..., inflamed acne all over my face. After just two applications, I ended up with painful, deep pimples not only on my forehead but also on my cheeks, chin, and above my lips—every ar...

I Got a Leaking and Broken-Cap Sinoz Pink Sunscreen From BİM and Received No Support
I purchased the Sinoz Pink Sunscreen from BİM and was incredibly disappointed when I opened the product at home. The cap... was broken, and the cream had already leaked out into the packaging. It was messy, wasteful, and clearly a product that should never have made it to the shelf in that condition. ...
I Used Sinoz Pink Touch Sunscreen and It Caused Severe Burning in My Eyes
I applied Sinoz Pink Touch Sunscreen to my face today, and within minutes, I experienced intense burning in my eyes. It’...s been nearly 30 minutes and my eyes are still burning badly—I can barely keep them open. I’m shocked and extremely upset that a product marketed for facial use could cause such a ...

I Face Severe Burning and Swelling After Using Sinoz Spot Cream, Serum, and Eye Cream
I recently started using Sinoz spot cream, serum, and under-eye cream with the hope of improving my skin. But after just... two days of use, my face began to burn and swell severely. Right now, my skin feels like it’s been burned — it’s in terrible condition, and I honestly don’t know how to recover fr...


Sinoz Tone-Equalizing Cream Caused Redness and Swelling on My Face

I recently used the Sinoz tone-equalizing cream, and the results have been nothing short of devastating for my skin. As ...soon as I applied it, my pores visibly enlarged, and shortly after, redness and swelling began to spread across my face. I’ve moved recently, so environmental changes are possible—...

Sinoz Pink Touch SPF50 Gave Me a Rash and Did Nothing to Protect Against the Sun

I’ve been using the Sinoz Pink Touch Instant Tone-Correcting Repairing Moisturizer SPF50 for a while now, expecting it t...o offer reliable sun protection as advertised. However, despite being marketed as a sun cream, it has zero effectiveness under sunlight. It did absolutely nothing to shield my skin...
Sinoz 72-Hour Moisturizer Caused Breakouts on My Dry Skin and They Refused a Refund

I purchased the Sinoz 72-Hour Moisturizing and Tone-Equalizing Cream, hoping it would help my dry skin, just as advertis...ed. I tested it at regular intervals to be sure, but every time I used it, it led to breakouts and irritation. My skin, which is normally dry and calm, reacted badly to this produc...

Sinoz Pink Touch Sun Cream Caused Severe Allergic Reaction and Eye Irritation

I bought the Sinoz Pink Touch Tone-Up Sun Cream with high hopes, carefully choosing it after doing my research and trust...ing the brand. But after just two uses, it caused an extremely severe allergic reaction. Even though I applied it carefully—nowhere near my eyes—I experienced intense discomfort. M...
Sinoz Tone Equalizer Cream Ruined My Skin

I deeply regret buying the Sinoz Tone Equalizer Redness Relief Cream. It was an absolute letdown. My naturally fair skin... turned darker, started peeling, and felt completely damaged after just a few uses. On top of that, the cream has a horrible, overwhelming smell that’s hard to ignore. I suspect th...

Sinoz Face Wash Caused Severe Irritation—Skin Red, Dry, and Peeling

On February 15, 2025, I purchased a Sinoz Face Cleansing Gel from Watsons. Excited to try my new product, I used it once...—and immediately regretted it. My face started itching uncontrollably, turning red, dry, and flaky. I thought my skin would heal within a few days, but instead, things got worse. ...

Sinoz Anti-Spot Sunscreen Caused Severe Allergic Reaction

I purchased the Sinoz Anti-Spot Sunscreen from their official store, trusting the quality of the product. However, after... using it, my face developed a severe allergic reaction. My entire face turned red, and I broke out in painful acne. I had bought this product specifically for my vacation, but my ...
Sinoz Glow Tonic Caused Redness and Burning on My Skin

I recently purchased the Sinoz Glow Tonic and started using it, but it caused significant redness and a burning sensatio...n on my skin. My fair complexion now looks like it’s been sunburned, with a bronzed tone that is completely unnatural for me. The redness is especially prominent on my cheeks, and ...

Sinoz Sunscreen from Watsons Defective – Requesting Immediate Return or Exchange

I purchased Sinoz sunscreen from a Watsons store based on the recommendation of the staff, but the product's texture and... color were defective. I am requesting either a return or an exchange. I complained to the store, but they refused to take it back because the package had been opened. How am I sup...
Sinoz Pink Sunscreen Ruined My Skin, Caused Severe Acne and Emotional Distress
Sinoz Pink Sunscreen completely ruined my face, covering it with acne. I’ve never had acne before, but after using this ...product, my skin has been in terrible condition. I’ve had to visit dermatologists and spent a fortune on treatments and medications from the pharmacy, yet my face still hasn’t impr...




Sinoz Pink Touch Sun Creme Caused Severe Eye Irritation
I've been a loyal user of Sinoz products for years and recently decided to give the Pink Touch Sun Creme a try after hea...ring rave reviews. Regrettably, I've experienced a dreadful response. Whenever I use it, my eyes become irritated and uncomfortable for a consecutive two days, even if I make sure ...
Sinoz Sunscreen Caused Breakouts and Redness

I've been using Sinoz sunscreen for about three days, and it's been causing breakouts and redness on my chin and forehea...d. I'm experiencing a sensation of intense heat on my skin, and I must say I'm quite let down by the product. Although it is marketed as suitable for all skin types, it unfortunate...

Sinoz Cream Return Request Denied

I'm writing to express my deep dissatisfaction with a recent purchase of Sinoz cream. Upon receiving the product, I disc...overed that the protective seal was missing and the cream itself appeared to be half-empty. This suggests that the product may have been opened or tampered with prior to my receipt...




