I Got a Leaking and Broken-Cap Sinoz Pink Sunscreen From BİM and Received No Support

I purchased the Sinoz Pink Sunscreen from BİM and was incredibly disappointed when I opened the product at home. The cap was broken, and the cream had already leaked out into the packaging. It was messy, wasteful, and clearly a product that should never have made it to the shelf in that condition.

I immediately contacted Sinoz via their official email address to report the issue. But despite reaching out, I received no reply at all—no acknowledgment, no apology, and no offer to resolve the situation. It’s frustrating to be completely ignored after paying for a defective product.

I didn’t want to go through the hassle of returning it to the store, especially for something that should have been resolved easily through proper customer service. Unfortunately, that didn’t happen.

I’m now hoping Sinoz sees this complaint here and takes responsibility. I expect a refund or replacement for the product I couldn’t even use properly. If this brand truly values its customers, it needs to provide better post-sale support. Please respond and resolve this issue.