Siemens Refrigerator Stops Cooling After 6 Years Despite Extended Warranty
My Siemens refrigerator model KG76NAIF0N/01, which I have been using for about six years, has not been cooling properly for the past three weeks, and the problem has continued without interruption. At the time, I purchased the appliance for about $185.
I have contacted the authorized service center multiple times regarding this issue, but they refuse to acknowledge the obvious defect in the appliance and have not provided any permanent solution. Moreover, customer service evaluates the appliance—despite being used for six years—as if it were brand new and offers unrealistic explanations, such as the weather being hot during this season or the placement of the refrigerator, instead of addressing the actual problem.
What is even more frustrating is that, despite telling me “we will come today,” they postponed the appointment to the next day without any notice or explanation. This approach completely ignores both my time and the inconvenience I am experiencing.
However, my refrigerator still has an extended warranty, which is also visible in their system. Therefore, I request that all necessary actions be taken under the extended warranty, including a full and free repair, or a replacement of the appliance if required.
I expect my refrigerator to be restored so that it functions properly and efficiently again, and I also ask the company to show proper care regarding the appointment delays and communication problems I experienced during this process.
Genel merkezden gelen ibrahim bey bizi detaylı olarak dinledi cihazın her tarafının inceledi ve problemin neden kaynaklıdığını buldu. Kolay bulunabilecek bir sorun olmadığını söyledi. Gerekli işlemler yapıldı. Kendisine özellikle Teşekkür ediyorum.
Genel merkezden gelen ibrahim bey bizi detaylı olarak dinledi. Cihaz iyice incelendi.Sorunun kaynağı bulundu. Kolay bulunabilecek bir sorun olmadığını söyledi. Gerekli işlemler yapıldı.İbrahimbeye özellikle teşekkür ederim.
Mr. Ibrahim from the central office listened to us in detail. He said that if a consumer who has been using the product for six years says something, there must be an issue. The device was thoroughly examined. He identified the source of the problem and noted that it was not an easily discoverable one. The necessary actions were taken. I especially thank Mr. Ibrahim and your visiting team.
Dear Valued Customer, Thank you for sharing your valuable feedback and suggestions with us. Our Customer Relations Officer will contact you as soon as possible regarding your request. For all inquiries, our Siemens Call Center is available 24 hours a day, 7 days a week throughout Turkey. Additionally, if you reach us via our Customer Service page, we will get in touch with you immediately. Thank you for your interest in our brand. Sincerely, SIEMENS Communication Center
