Hello, after my Siemens refrigerator broke down, I deeply regret choosing another Siemens refrigerator. Of course, it’s understandable that a faulty appliance might occasionally be delivered, but what happened afterward was beyond reason—lacking empathy, care, and at times even felt harsh and inconsiderate. From the moment the fridge was installed, it started giving multiple alarms. They told us to change the settings and wait two days, but the issue persisted. On the third day, a technician came and confirmed that the lower section was cold while the upper part was as hot as an oven—clearly a serious issue. However, the central team decided to place a test device two days later, ignoring the fact that the refrigerator had already not worked for three days. They showed no concern about how we would manage without a fridge, the stress it caused us, or the embarrassment we faced with overnight guests. When I asked Mr. F., one of the representatives, why they needed two more days of testing even though their own technician confirmed the issue, he replied, “How can we trust the technician?”—which made no sense. If the company doesn’t trust its own staff, how are customers expected to trust the company? After my persistent follow-ups, Ms. B. finally informed me that they decided to run a real-time test—as if doing us a favor. On the fourth day, another technician arrived, took measurements, made a report, and verbally shared the situation with the center. Just then, another representative on the phone wanted to speak with me. I assumed they would apologize or try to speed up the process, but instead, they pressured me to accept on-site repairs. Not once did anyone consider the impact this had on us. As I write this on the eighth day, the refrigerator finally reached us thanks to the personal effort of 'Özgerler Ticaret'. In total, we were without a fridge for 11 days. On the fifth day, when Ms. B. said, “We’ve decided to replace the fridge,” she treated it like good news. When I asked about delivery time, she said it would take 7–10 days due to steps involving the factory, warehouse, and service. I tried to summarize the experience here, but honestly, the difficulty we went through is beyond words. We tried to cook only for immediate needs, threw away a lot of spoiled food, couldn’t sleep from stress, and even got into arguments at home. I had to take time off school to wait for service visits. This is a service completely disconnected from the human experience. They have no idea who they’re serving or why. They sell refrigerators but seem unaware of the purpose those refrigerators are meant to serve. Words are not enough to express my frustration.
There are absurdities regarding my Siemens complaint numbered 32635106. First of all, I was not contacted about the complaint. It was written that I was contacted on June 2nd. Let me write, maybe someone will feel ashamed. Five minutes after I sent my message to Şikayetvar, I received a call from Siemens. A lady said, 'I think your refrigerator is delayed, I want to inform you about it.' She explained that the refrigerator was on its way and would be delivered in a few days. However, the refrigerator had already been delivered and was working at home at that moment. I told the lady, 'What kind of communication do you have, they haven't informed you.' As the conversation continued, I realized that she hadn't even read the message from Şikayetvar; towards the end of the text, it was written that the refrigerator was currently at home. After a few nonsensical words, I don't know if she was trying to cover up or recover, but she hung up the phone. This is the quality: is it possible to experience such absurdity at every stage? After talking to so many people for days, there was not the slightest conversation or correspondence about what was done, what was not done, and what happened. Siemens ignores its customers; people who don't even know what a refrigerator is for are selling refrigerators. I won't repeat what I wrote before, but if I list the problems you asked about in the survey: they couldn't offer a solution, the process took too long, and the problem was solved by the seller's personal effort—Siemens wasn't even aware, they didn't meet my expectations, the staff's behavior was beyond bad, and they didn't even contact me. None of these are exaggerated. All are clear on dates based on conversations and documents. I am also writing to international platforms, but I guess I haven't found the right address or they are just like the ones here. I expect support from Şikayetvar followers. I think Siemens in Germany has transferred home appliances to another institution; they responded to my email immediately but referred me to another address. I am waiting for a response. I leave the employee who says 'the issue has been resolved' and tries to cover up the incident to God's judgment.
I bought a Siemens XXL refrigerator, and honestly, I regret it every single day. From the moment it arrived, the problems never stopped. I’ve had to call service over and over again—it's like I’m more familiar with the repair team than my own friends. Just when I think the issue is fixed, another on...
We bought our Siemens refrigerator 8 years ago, trusting the brand name. But from the very first month, we faced issues. There was a bad odor inside, and the service team blamed a faulty digital temperature display. One team said the entire fridge needed replacing, but instead of following through, ...
2 months ago, we noticed that the normal compartment of our refrigerator, which we have been using for 5 and a half years, started freezing the products. We contacted the Siemens authorized service about this. The guy who came told us that the main card and another part had failed, but that the prod...
On 27.12.2023, we purchased a Siemens refrigerator, and since then, our stored items have been consistently spoiling. As the summer arrived, the problem only worsened. We called for service, but instead of addressing the issue, we were criticized for supposedly opening the door too often. The servic...
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