Siemens Service Delays Refrigerator Repair

I have been a loyal Siemens customer for many years, and when I moved into my new home, I chose to purchase all of my household appliances from Siemens again, specifically because of my trust in the brand and its high-quality customer service. However, the experience I am currently going through has seriously damaged that trust. On January 29, due to a lightning strike, the control board of my KD76NAIE0N/14 model refrigerator was damaged. On January 30, we called the authorized service center; they came to inspect the appliance and informed us that they would order the replacement board, that it would arrive on Tuesday, and that it would be installed on the same day. Today, when no one arrived, we called the service center around 2:30 PM and were told that the shipment had not yet reached them, that it might arrive by the evening, but that because our address is considered a “remote service area,” they could only come to install the refrigerator on Friday. My address is Güzelyalı, Çanakkale, which is officially part of central Çanakkale and only a ten-minute drive from the city center. Labeling such a location as a remote area, scheduling service visits only two days a week, and leaving a household without a refrigerator for an entire week because of this is unacceptable to me and does not align with customer satisfaction or a professional service approach. It feels as though no consideration has been given to how a household is expected to function without a refrigerator for a week. I request that once the replacement part arrives, this issue be resolved as soon as possible without making me wait until Friday, and that the current approach of delaying the repair be reconsidered. I also ask that service planning for the Güzelyalı area be reviewed to prevent similar issues in the future and that the inconvenience I have experienced during this process be taken into account.