I had ordered a 6-piece home appliance package from Siemens (refrigerator, dishwasher, washing machine, stove, oven, and range hood). We placed the order on March 31, 2024, with a planned delivery for a later date. However, when we visited the relevant store on May 6, 2025, we discovered it had closed down and the products were not being delivered. We contacted Siemens multiple times, but they only told us that the dealer should get back to us and that they were “monitoring the process.” Beyond that, they didn’t even offer a simple “sorry” or show any concern. With less than a month left until our wedding, we still haven’t received our products. We didn’t buy from just any store—we bought directly from a Siemens store. Yet they accept no responsibility. They use corporate language like “we’re following up,” but they haven’t taken any meaningful action to deliver the products we purchased under the Siemens brand. Trusting this brand has only brought us stress and disappointment. Siemens, despite being a well-established company, clearly does not care about customer satisfaction and instead causes customer frustration. They have completely lost their credibility, and we’ve seen firsthand that they do not stand behind their name.
On December 30, 2024, I purchased Siemens brand products with the model numbers listed below from your authorized dealer using an installment payment method for a total of ₺140,000. The products purchased are: 1. Siemens KG86NVWE0N – Bottom freezer refrigerator, 2. Siemens WG42A1X2TR – Washing machi...
On August 30, 2024, I bought a cooker, oven, hood and semi-built-in dishwasher as a set from the Mall Of Istanbul Siemens store. In addition, I bought a dryer. On Monday, September 2, I received the oven, hood, dishwasher and dryer. But the cooker did not arrive. I was not informed about this, and a...
On December 2, 2023, I purchased six Siemens appliances for my wedding registry. However, the issues have not stopped, and the latest problem involves my refrigerator handle rusting. I contacted Siemens customer service and requested a technician visit. The technician took pictures and left, but af...
On 27.12.2023, we purchased a Siemens refrigerator, and since then, our stored items have been consistently spoiling. As the summer arrived, the problem only worsened. We called for service, but instead of addressing the issue, we were criticized for supposedly opening the door too often. The servic...
On August 4th, 2024, and August 14th, 2024, I purchased washing machines from the Siemens online site. After both purchases, they claimed they couldn't supply the products, so I requested a cancellation. My order from August 4th, 2024, was canceled in the system, but I haven't received my refund. As...
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