Siemens Delivered Me a Broken Dryer and Ignored My Calls

I purchased a Siemens white goods set from the HAY-ZEK company located in the Ankara ATB business center, and the dryer arrived damaged. Neither the technical service nor the dealership is responding in any way. I’ve been dealing with this issue for three weeks, and I’m the only one following up—no one is taking responsibility for the product. The company and the installation team keep passing the blame to each other, or they say they are waiting to hear back from the factory.