I have been unable to log in to my Sidra Dashboard app because I lost access to my two-factor authentication code and can no longer complete the 2FA step. This problem has been ongoing since 2025. My Sidra account is registered to the email address inura0***@gmail.com. I had enabled two-factor authentication in 2024, and since losing the authenticator access I have been completely locked out of my account. I have not been able to contact Sidra customer support through any other channel before this, so I am now requesting help to recover my account and secure my existing payments, subscriptions, and any balances linked to it. I kindly request that, after verifying my identity using my registered email address and any other security checks you may require, you disable the current two-factor authentication on my account or provide an alternative recovery method so that I can regain access to my Sidra Dashboard safely.
I am a user of the Sidra app, and I have been unable to access my account since the first day of this month because I am locked out by two-factor authentication (2FA). I lost access to my authenticator codes, and as a result, I can no longer complete the 2FA step required to log in. So far, I have ...
I have been unable to access my Sidra Chain account since 28 December 2025 because I lost access to my two-factor Authenticator when I changed my phone. When I try to log in, the system asks me for the Authenticator code, but I no longer have the app or the codes linked to my old device, so I am com...
I’m experiencing issues logging into my Sidra account since I’ve misplaced my 2FA authenticator code and can’t access my account anymore. I would appreciate your help in disabling the two-factor authentication so I can regain access. My registered email address for the Sidra account is nasirum***gad...
I am writing to request urgent assistance in recovering my Sidra Chain account and disabling the current two‑factor authentication, as I have lost access to my authenticator and can no longer log in. My Sidra Chain account is associated with the email address tijjania***@gmail.com and the account na...
I previously set up two-factor authentication (2FA) on my Sidra Chain account using Google Authenticator. On 31/10/2025, when I tried to log in, the system requested a 2FA code, but I discovered that the Sidra Chain account entry had disappeared from my Google Authenticator app. I do not have any ba...
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