Sidra Network Locked Me Out After I Lost My 2FA App

I am a user of Sidra Network, and I have lost access to my 2‑factor authentication. Two days ago, the 2FA application I was using was deleted from my device, and since then, I have not been able to log in to my account. My Sidra Network account is registered with the email address “abdullahik***@gmail.com”. Because the 2FA app is no longer available, I cannot generate the authentication codes, and I am completely locked out of my account. I kindly request that my 2‑factor authentication be disabled on my account or that you provide an alternative verification method so that I can regain access securely. I am ready to provide any identity verification information you may require.