I Received the Wrong Necklace from a Shopify Store and Got No Refund or Support

I ordered two custom necklaces from a store hosted on Shopify. The necklaces were supposed to feature personalized text, but when they arrived, there was no writing on them at all—just blank pendants. I immediately reached out to the seller via email and their social media accounts to request a resolution, but I received no response whatsoever.

When I contacted Shopify for help, they told me to wait a month before discussing a refund. After patiently waiting, Shopify then claimed they’re just a platform and don’t handle refunds for store-related issues. This is outrageous. Shopify allows sellers to operate on its platform but takes no responsibility when consumers are misled or ignored.

The necklace I received is completely different from what I ordered, and I’ve attached a photo as proof. I feel scammed and unsupported. I’m demanding either a full refund or a replacement with the correct engraved version I originally paid for. Shopify must implement stronger consumer protections and hold these third-party sellers accountable. Please resolve this issue promptly and ensure others don’t face the same frustration.