I ordered a mobile phone from Shein.co.uk on 14 May, to be delivered to Southampton, Hampshire. The phone cost £70. When it arrived, it was extremely slow and not working as expected, so after trying it for a very short time, I decided it was not acceptable. I returned the phone on 5 June, packed carefully and bubble wrapped, in the same condition it arrived in. I have now received an email stating that I will only be refunded £7 because the phone is allegedly “used or damaged”. I strongly disagree with this, as I only used the phone briefly to see if it worked properly, and then returned it. It was not damaged when I sent it back, and I made sure it was well protected in the packaging. I feel this situation is unfair and that I am effectively being made to lose a large amount of money through no fault of my own. My order number is GSO1YA34900003GS. In this situation, I request a full refund of the £70 I paid for the phone, as I returned it promptly due to performance issues and did not damage it in any way. I am not in a position to lose this amount of money, and I expect Shein to review the return properly and resolve this issue by refunding the full amount.
I placed an order on Shein worth €70, and after two months, they suddenly marked it as having a wrong address. This makes no sense because my address was correct when I placed the order. The bigger issue is that I no longer live in the same country, my phone number has changed, and even my card deta...
On November 9, I placed an order on Shein for a phone case and press-on nails. The tracking number for my order is GSO1QM20M00362S. The system shows that the package has been delivered, but I have not received anything. My order no longer appears in the Shein app, and I also tried calling the shipp...
I placed an order on Shein, which was shipped via Relay, with order number GSO15951C004E52, to my address in Nottingham, UK. According to the tracking information, the parcel was marked as delivered on 09/02/2026, but I did not receive the package. The tracking shows that the parcel was left outside...
I placed an order for a dress from Shein to be delivered to Delhi. However, although the application shows that my order was delivered on 29 April, I have never received the package. In the tracking information, it even shows the dress as delivered to a different location, not to my address. When I ...
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