I placed an order on SHEIN with order number GSO1CU51900TXPB, which included a dress, bag, and earrings. It has now been over 10 days, and the tracking status still shows that the package is stuck at the airport, with no updates or progress in the shipping information.
Despite reaching out to SHEIN’s customer service multiple times, I keep receiving the same automated response every time, and absolutely no real solution or action is being taken. I feel ignored and completely unsupported as a customer.
This order cost me nearly ₺900, and I am now worried that I may never receive the items I paid for. I urgently request a clear explanation about the shipping delay and immediate action to either locate and expedite my order or issue a refund. This level of service is unacceptable for such a well-known brand. I expect proper support and a prompt resolution to my complaint.
I placed an order on Shein on October 27th for one dress, one bag, one top, and a pair of earrings. My order number is #GSO14A21N00MXL0. Since November 3rd, the tracking status has shown “arrived at destination airport.” There was previously an update saying the package had reached Istanbul, but tha...
I placed an order on Shein, and it’s been stuck for over a week with no movement. The tracking status has shown the same update this entire time: “Arrived at airport.” But nothing has changed since then. There have been no updates, no progress, and no delivery, which is incredibly frustrating. I’m ...
My SHEIN order has been stuck without updates for 10 days. It arrived in Turkey and progressed until November 23, but since then, there’s been no further movement or dispatch for delivery. My previous order arrived just five days after entering Turkey, so I trusted the process and ordered again, but...
On November 3, I placed an order on Shein for a hair product totaling $32. My delivery address is in Istanbul. Since November 7, the tracking status has been stuck on “airplane arrived at destination airport,” and it hasn’t updated for 10 days. The only tracking available is through the Shein app—th...
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