How can I cancel a processed order at Shein?

On November 30, 2025, I placed my order GSO1QA13A00Y9SX on Shein using a discount coupon that had been added to my account, and the order was successfully confirmed without any issues. My order was supposed to be delivered to my address in Kocasinan, Kayseri. The next day, when I checked my order, ...

Through the Shein mobile app, I created an order on October 9–10 for dresses and lingerie items. However, I did not complete the payment process — I exited before confirming or paying for anything. Despite that, my “Orders” section shows that the items are being shipped. I also have a screenshot of ...

I am absolutely outraged with SHEIN! I saw a piece of clothing on their Instagram, purchased it directly from their website, and then decided to cancel the order. However, my refund has never been credited to my account, even though the website explicitly states that the refund has been processed. T...

I am absolutely outraged with SHEIN! I ordered a dress through their app, but then decided it wasn't right for me and canceled the order. However, despite entering my card details for the purchase, it's been nearly two weeks since I canceled, and my money has not been refunded! This is completely un...

I recently placed an order on Shein, but to my shock, the amount taken from my card was more than the total price of the items I ordered. This unexpected overcharge has left me both disappointed and confused. I don't understand why the charge was higher than the listed price on Shein's site. I'm rea...

I placed an order through the SHEIN app on August 27, and it still hasn’t arrived. My order number is GSHNVK56200MYB1, and I expect my package to be delivered to my address within the next three days. If the order is not delivered by then, I want the order canceled and a full refund issued. I initia...

I’m requesting a refund from Shein as my order has been stuck at Istanbul Airport for an extended period, and it’s still not arriving. I’ve tried to cancel my order, but I’m unable to, and there seems to be no option for a return. While I’m willing to let the products remain, I need my money back as...

I placed an order with Shein, but it's been 27 days, and I still haven't received my items. The expected delivery date has already passed by 2 days. The last update I received was on August 15, and since then, I haven't gotten any further notifications or updates. To make matters worse, when I place...

My SHEIN order was sent to the wrong address instead of my home, and what's worse, it's been returned. This is not acceptable at all. I want it canceled. If this keeps happening every time, I won't order again. It was sent to a different address and then sent back. You need to double-check even thes...

I added items to my cart on Shein. I couldn't register my phone with a Turkey code because they don't have one. When I was about to complete the payment for the item in my cart, before I even made the payment, money was withdrawn from my account by some random gaming site. Then I got another message...

Hello there, I placed orders on SHEIN and even though I made payments, the site unexpectedly canceled my orders. I'm not quite sure why, and it's really concerning me that I might not get my money back. I need my refund processed as soon as possible. Who can I reach out to about this problem?

I'm facing a frustrating situation with a SHEIN order. I canceled my order due to missing items, but I haven't received a refund yet. I've contacted customer service multiple times, but they've been unresponsive. I'm at a loss as to what to do next. I'm not getting the missing items, I haven't re...