I made my first purchase from Shein, and the experience has been very bad. I ordered several items, including books, a hot blanket, makeup items, and games, and requested a refund on Sunday night. Shein is now telling me that my card is declining, even though I have been using the same Capitec card without any problems. The explanation that my card is declining does not make sense, because I paid for items worth R851 on Shein just yesterday using this exact Capitec card, and the payment went through successfully. My card is working, and I use it for other payments as well, so the problem is clearly not with my bank card. I request that Shein immediately process my refund to my Capitec card without further excuses and provide a clear confirmation of the transaction. I also expect this issue to be resolved quickly, as this is my first time buying from Shein, and the experience so far has been very disappointing.
In July, I made a purchase on Shein for around ₺7400, but nearly ₺8000 was withdrawn from my card. I immediately canceled the order within 10 minutes, expecting a refund. Months later, I’m still waiting. Shein’s website indicates the refund was completed, but my bank, Ziraat Bank, confirms no such r...
I’ve been unable to complete payment for the items in my cart on the Shein shopping app since last night. After entering all my card and address information correctly on the payment screen, the moment I tap “save,” the system sends me back to the beginning and won’t let me proceed to the payment ste...
On June 12, 2025, I returned two items I had purchased through the Shein app after changing my mind. The return was approved, and Shein stated that a refund of $43 had been processed and even provided proof that the transaction was completed on their end. However, this amount has not been reflected...
I placed an order and promptly canceled it prior to it being shipped. I was told that the refund would be processed within 30 minutes. However, even though Shein's account shows a "refund issued" status, I have yet to receive any payment. I submitted the refund request after canceling the order, bu...
Good evening. I recently made a purchase on Shein, but my account was charged twice for the same items. Instead of the correct amount of €88.70, my account was debited €177.40. This is completely unacceptable. This was my first time ordering from Shein, and the experience has been incredibly frustr...
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