Shein, a Chinese fast fashion retailer, has recently grown in popularity. It is convenient, but it also has risks. Understanding online shopping safety is crucial. Stay mindful of the possibility of counterfeit products. Shein frequently attracts counterfeiters, making it essential to exercise caution during your shopping experience. Thoroughly scrutinize reviews and be on the lookout for indications that a product might be counterfeit, such as an unusually low price or subpar quality. To better understand the product's quality, fit, and customer satisfaction, carefully read product descriptions and customer reviews. Consider the size guide since Shein ships from multiple countries, which can cause sizing issues. Before buying, check Shein's return and refund policies. This knowledge will be helpful if you need a refund for your purchase. In times of uncertainty, remember that Xolvie is here to help you connect with others who've faced similar challenges and share your own story.
Related Complaints
SHEIN Customer Support Refused to Refund ₺400 After Fake Job Request

Today, through a SHEIN-branded site, I was told that I would receive a work-related task and was asked to deposit ₺400. Even after making the payment, I wasn’t able to get my money back, and I was told that I needed to deposit more money. When I contacted SHEIN customer service, I was told, “You won...
I Face Shein Payment Scam Asking for ID and Contact Details

Three days ago, I made a total payment of ₺80,000 via EFT under the name of Shein Advertising and Marketing Commission Payment. I have all the necessary documents, including the payment receipt, correspondence, and other related records. During this process, I tried to contact Shein or an official c...
Unauthorized Shein Charge on Credit Card, Refund Request
On September 27, 2025, I noticed that a virtual purchase of ₺1,260 was made through Shein using my Akbank card without my knowledge or approval. I do not have an account with Shein and have never made any purchases from this brand before. I have not experienced any issues with the security of my car...
Shein X Scam on tuxswty.com Took My Money Through Fake Tasks and Demands for More Deposits

I was deceived by a platform presented as Shein X Online Shopping Mall at tuxswty.com/m/index, where I was told that by completing tasks I would receive a commission and withdraw my money afterward. However, with each task, I was asked to deposit more money. At first, I transferred about ₺100, then ...
Shein Task Scam Led To 12,500 TL Loss With Fake Deposit Requests
On September 14, I was directed to a platform claiming I could earn money by completing tasks on SHEIN. At first, I was able to complete two small tasks where a fee was requested but later refunded, which built my trust. After that, I was told to deposit increasingly larger amounts of money to cont...
I Face Unclear Customs Fee Policy on Shein Dress Order

On August 10, 2025, I placed an order on Shein for a dress to be delivered to Bitlis. My invoice clearly lists the product price and a ₺333 customs fee as separate charges. However, there was no information anywhere in the ordering process—either during checkout or payment—about whether I might be c...
I Face Price Mismatch on Shein Order and Question Site’s Reliability

While trying to place an order on Shein, I noticed a major and unexplained price difference. The total value of the items I selected was around ₺7,000, but when I proceeded to checkout, the amount displayed jumped to ₺12,737.45. This is an enormous gap, and there was no clear explanation for why the...
Unauthorized Purchases on Shein Using My Card, Demanding Refund

I have never created an account or made any purchases on Shein, yet someone used my card information to make three transactions totaling approximately ₺8,000 on December 14, 2024. It’s shocking that Shein lacks adequate security measures to prevent unauthorized transactions. How can such a platform...
Will I Pay Customs Fees on My Shein Order, and Is the Company Reliable?

I'm planning to place an order with Shein, but I have concerns about potential customs fees. Will I have to pay customs charges, and if so, how much will it be? There is no clear information provided. Could my order get stuck at customs? Most importantly, is your company truly safe to shop with? How...
Shein Double-Charging Problem Unresolved

When I tried to make a 400 TL purchase from Shein, it rejected my card but the money was withdrawn by Shein. I contacted both the bank and Shein, sent the receipt etc., and they brushed me off saying I need to talk to the bank. When I asked them to check again, they didn't even respond. It's definit...
Shein Unauthorized Charges and Account Deletion
I added items to my cart on Shein. I couldn't register my phone with a Turkey code because they don't have one. When I was about to complete the payment for the item in my cart, before I even made the payment, money was withdrawn from my account by some random gaming site. Then I got another message...
SHEIN Shipping and Custom Charges Unclear
Hey there, I'm planning to make a purchase from SHEIN. The shipping cost for the ₺900 purchase is ₺320. What is the cause behind this? Do I need to pay customs duty as well? I'll end up spending more than the cost of the items I'm purchasing. I would appreciate receiving information about this. If I...
SHEIN Jewelry Order Customs Hassle

I'm planning a SHEIN haul, eyeing 7-8 earring sets, 4 bracelets, and 8 necklaces in 30-piece sets. However, I'm also considering adding bags, organizers, and clothing to my order. I'm concerned about potential customs issues with the jewelry and accessories. If I split the order into two, will I sti...

