On November 9, 2023, I ordered 2 Size Up mascaras and 1 Outrageous Plump Effect Gloss with the available discount at Sephora, using the order code number 8002117647. The shipping was scheduled for November 13, 2023, as indicated. Despite receiving an out-of-stock warning during the order placement, Sephora canceled my order on November 14, 2023, citing a lack of stock. I want to emphasize that the products were in stock when I made the purchase. I feel victimized by the cancellation of my order due to stock errors. I contacted customer service to address this issue, and they offered a 20% discount, which I declined. Unfortunately, no one has provided a response to my concerns regarding this matter. What is particularly frustrating is that individuals who placed orders after mine have already received their products. If cancellations are made based on stock availability, then the principle should be applied consistently. It is absurd that Sephora delivers products to customers who ordered long after me but cancels my order. This experience is disappointing, as I did not expect the Sephora brand to tarnish its reputation in this manner. Such practices undermine the brand's value and leave a negative impression on customers.
On 8 December 2025, I placed an online order from Sephora with the order number 8005067174. At the time of purchase, several gift items were automatically added to my cart, and I completed the payment with the clear expectation that these gifts would be included in my shipment. However, after the p...
I ordered a product from Sephora's online store on September 14, 2023, but the order was canceled because the product was out of stock. I thought it was just a fluke, so I ordered the same thing again on September 20. To my surprise, it was also canceled a week later because there wasn't enough stoc...
On April 6, 2025, I placed an order on Sephora’s website and chose to pick it up from the Emaar store. When I went to collect it on April 9, the store staff informed me that the product was damaged and said my order would be canceled. They offered me a larger size available in-store, which I purchas...
I placed an order with Sephora on October 7, 2024, with order number 8003521649, and it still hasn’t been shipped. It’s frustrating that the status has been stuck in the "preparing" phase for so long, and I don’t understand the delay. I’m requesting that my order be shipped immediately, as this wait...
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