I had over 17,000 loyalty points in my Sephora account, and just a couple of days after making another purchase, I logged in to find that all of my points had vanished—reset to zero. I didn’t return any products, didn’t violate any rules, and yet my entire balance was wiped out without notice.
After doing some research, I saw that thousands of other customers have experienced the same issue. This makes me question whether it's really just a “technical error” or a deliberate move to avoid issuing rewards.
Sephora, you have no problem collecting ₺1000+ from a single purchase, but when it comes time to honor basic point rewards, suddenly there’s a system glitch?
If this is truly an error, fix it immediately and restore my points. If not, at least be transparent about what’s going on. Customers deserve honesty, and right now, this feels incredibly disrespectful and dishonest. I demand an urgent resolution.
I’m a Sephora Black Card member and I’m completely shocked and frustrated—my points balance, which had over 11,000 points, suddenly reset to zero without any warning or explanation. I didn’t redeem a coupon, I didn’t complete a purchase using points, and yet they’re just gone. All I did was browse ...
I recently checked my Sephora account and was shocked to see that all my points—nearly 9,000—had disappeared, showing a balance of zero. I’m a frequent shopper, regularly making purchases and accumulating points, so this is extremely disappointing. I even made a recent purchase, expecting to see my ...
I’ve been a loyal Sephora customer for years, but I’m beyond frustrated with how the loyalty points system is being handled. I recently had over 17,000 points in my account, and based on that, I should have already been upgraded to Gold Card status a long time ago. However, the app keeps randomly re...
I had accumulated a large amount of points in my Sephora account, aiming to reach Gold Card status through my purchases. However, one day I logged int...
I am absolutely outraged with Sephora! My Black Card points are showing up as 0, which is completely incorrect and unacceptable. I had a significant amount of accumulated points from numerous previous purchases, and they've just vanished. This isn't a minor inconvenience; it's a blatant disregard fo...
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