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Sennheiser Momentum TW3 Broke Down

September 13, 2023 6:07 PM97

I bought the Sennheiser Momentum TW3 earbuds from Amazon.com in July 2023, and to my dismay, the left earbud began to malfunction on its own not long after. The sound output became weak, critical features stopped working, and whistling-like noises began, all of which were extremely annoying. Sennheiser products have a tendency to malfunction or lose functionality after a short period of time, as I've discovered more than once (including right now). I've come to the conclusion that I will never use Sennheiser products again, and I will not recommend them to anyone in my immediate circle. It is disheartening when a brand with such a strong reputation disappoints its customers by offering low-quality, short-lived products.

September 14, 2023 4:54 PM (22 hours after complaint)

Dear Ahmet Hasan A, We would like to express our regret regarding the negative experience you have had. The Sennheiser Turkey team will contact you as soon as possible through your phone number regarding your complaint. Sennheiser Turkey Team

September 14, 2023 4:57 PM

Dear Ahmet Hasan A, First of all, we would like to express our regret regarding the negative experience you have had. Our Sennheiser Turkey team has created a solution for your request and provided you with information on the matter on 22.06.2017. For all your requests, complaints, and suggestions, you can write to us through the Live Support system or call us at our Call Center. We wish you pleasant days with the legendary Sennheiser sound. Sennheiser Turkey Team

September 14, 2023 4:58 PM

Dear Ahmet Hasan A, First of all, we would like to express our regret regarding the negative experience you have had. Our Sennheiser Turkey team has created a solution regarding your request and provided you with information on the matter on 14.09.2023. For all your requests, complaints, and suggestions, you can write to us through the Live Support system. We wish you enjoyable days with the legendary Sennheiser sound. Sennheiser Turkey Team (Available on weekdays from 09:00 to 18:00)

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