Sennheiser Momentum True Wireless 3 Warranty Delay

"Thank you very much to Bircoma. They made an exchange and kindly sent me the higher model. I am very grateful to them for this."

"Hello, after deciding to exchange the product I sent, they provided an exchange with the Sennheiser 4 model approximately 5 weeks later. The product was delivered by cargo on 29.07.2024, but I am not sure if the product sent is one that someone else returned, as it raised the suspicion of being second-hand. The product they sent was placed in an ordinary cardboard box with the headphones, cable, and spare silicone parts. It really upset me to experience this for a product I paid so much money for. Is there anything you can do about this?"

"The proposed solution is to wait again for 4 to 6 weeks as they mentioned they don't have stock for the exchange and are waiting for the products to arrive from Germany."

"I was contacted regarding the issue on 18/09/2025 and all possible solution details were conveyed to me by Ms. Zehra. I especially thank her; it was truly an excellent example of customer service. Thanks again to her for her constructive, solution-oriented, and understanding attitude and approach."