I purchased a Samsung air conditioner, but I had to turn it off after only three days due to the unbearable noise coming from the outdoor unit. Because the AC was making such a loud and disturbing noise, I had no choice but to turn it off. To make matters worse, Samsung's customer service has been completely unresponsive, exacerbating the situation. Every time I call customer service, they keep me on hold for at least 50 minutes before disconnecting me, citing technical problems with their phone lines. The Gaziosmanpaşa branch's service has been nothing short of disappointing. As a result, I've decided to begin the process of returning the faulty AC unit. If this problem is not resolved quickly, I will not recommend Samsung products to anyone.
Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey any information, suggestions, opinions, and solution requests related to our products and services through the contact us section. Sincerely, Samsung Electronics Turkey
Sure, here is the translation of the text from Turkish to English: Istanbul/Gaziosmanpaşa Samsung service, here is the situation. I had said 50 minutes, here is the proof... Samsung is a regret... Please don't make the same mistake I did... It's already been 44 minutes and they say I need to wait another 20 minutes, can you imagine the situation? You will have to wait for over an hour on the phone for service...
"They've gone mad; they rejected my service request without providing any reason... We've got trouble on our hands."
Today is the last Monday of the month... The same scenario again... My air conditioner is broken and I can't get service. I can't reach the service center... Istanbul / Gaziosmanpaşa service center. I call Samsung, and believe me, they don't care at all... I'm still on hold while writing this, but no, they practically shoved the defective product onto me... This is the situation after buying it, the decision is yours if you want to take on this trouble...
"No one has come for 40 minutes..."
"I will share these minute by minute so that... Others do not fall into this situation..."
Here is the translation of the text from Turkish to English: "This is the Samsung solution center... They will also make you wait for 25 minutes without solving anything... Please do not make this brand your choice. Do not recommend it to anyone..."
After waiting for 28 minutes, I hung up... I called again, but the Solution Center still doesn't answer...
I bought an air conditioner from Samsung in Ankara on July 15 and called their customer service at 4447711 to set up a time for installation. They said that someone from the service would get in touch with me, but no one did. I called again, and this time the center in Canakkale said they would look...
I purchased a Samsung air conditioner in Ankara, paying almost double the price of other brands for a quality product that wouldn't cause issues. It was installed, but now, 15-20 days later, the air conditioner isn't blowing cold air. I've called for service, but no one has shown up for two days. I ...
I am completely dissatisfied with Samsung's after-sales service, and trying to reach them over the phone has turned into a nightmare. I sent my Samsung phone to the service center last year, just six months after purchasing it from Vatan Bilgisayar because the sound would cut out during calls. Howev...
I regret buying a Samsung air conditioner. Despite being under warranty, it doesn't cool properly. I contacted the authorized service in Diyarbakır, but it's been (5) days with no response or assistance. They keep telling me they are busy with other customers and leave me waiting despite my numerous...
Comments