Mr. Samsung General Manager, why are you rendering the Netflix application, which is built into the TV and functioning, inoperative by claiming it needs an update? Our TV is the UE40 D7000 model, purchased in 2011. Until yesterday, we were able to watch Netflix without any issues. However, when we tried to access Netflix yesterday, an Application update prompt appeared. After completing the update, we found that the Netflix app wouldn't launch. We reached out to both Samsung Customer Service and Netflix Customer Service regarding this matter. Samsung Customer Service informed us today that Netflix has ceased software support for TVs from 2012 and earlier. In contrast, when we contacted Netflix Customer Service, they stated that license agreements with all brands were still in effect, and responsibility for the TV's built-in applications lay with the TV company, while Samsung was responsible for the application software. We urgently request that the necessary actions be taken to restore Netflix functionality on our TV.
The Netflix app on my Samsung Smart TV is not functioning properly. Whenever I attempt to open the Netflix app, I'm greeted with a message stating that Netflix is no longer accessible on this particular device. Make sure to take a look at this page for the list of models we support. It's really anno...
I’ve always trusted and enjoyed using my Samsung TV, which still works flawlessly in terms of picture and sound quality. But recently, I ran into a major issue that completely changed my opinion of the brand. I live in a four-story private home, and the Samsung TV on the fourth floor suddenly lost a...
I have a Samsung 40F8000 Smart TV, and it’s become nearly useless because it no longer receives updates. I can’t download any apps, including Exxen and Netflix, and I keep getting an "800 source error" message. None of the apps update, and even when I try to open the internet browser, it won’t load ...
I own a Samsung UE46F8000SL model Samsung TV. Since the TV is now 10 years old, support for Netflix and updates has ended. Additionally, apps like Skype, which we used before, have been removed from Samsung TVs. Yet, one of the reasons for buying a camera-equipped TV was to use Skype for calls, a fe...
I’m trying to update my Samsung TV (model shown in the photo I uploaded), but every time I attempt the update, I get an error screen just like in the second photo. I’ve retried the process multiple times, but the update still fails with the same error message. What’s frustrating is that Samsung’s o...
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