Samsung UE46F8000SL: Smart TV Features Obsolete Due to Lack of Support

İlter

132

I own a Samsung UE46F8000SL model Samsung TV. Since the TV is now 10 years old, support for Netflix and updates has ended. Additionally, apps like Skype, which we used before, have been removed from Samsung TVs. Yet, one of the reasons for buying a camera-equipped TV was to use Skype for calls, a feature Samsung arbitrarily removed. Furthermore, the TV's web browser was last updated in 2016 and hasn't received any updates since. Consequently, it can't open any websites, and even if it does, it fails to play videos or display images. Thus, the Smart TV we paid a premium for has become almost useless. Samsung sold these TVs under the promise of never becoming outdated, suggesting that we could simply refresh them by attaching an evolution kit to the back. However, either these evolution kits were not released or, if they were, they didn't last long and were discontinued. Samsung marketed these TVs at significantly higher prices for these features. Now, evolution kits are not available in the market, and even the second-hand ones found online have outdated software. Therefore, I believe Samsung has failed to fulfill its promises made during the sale of these TVs. If Samsung is not going to continue updating these devices as promised, then they should provide consumers with higher-end current TVs in exchange for these outdated ones. Our supposedly timeless TVs have become obsolete over the years, and the Smart features are no longer functional, failing to even open the simplest of websites. Samsung, do the right thing and keep your promises to consumers.

Progress

June 24, 2024 2:36 pm

The software of my TV, which was introduced as a smart feature and included applications such as Skype, Tivibu, and Netflix, from the UR46F8000SL series, one of the top-level TVs of its time, has been erased by Samsung, preventing me from benefiting from my TV. The Netflix application, which I was using and had no issues with, was removed without consulting consumers, causing them to suffer losses. If the manufacturer did not inform customers while selling the TVs that they could arbitrarily delete applications and did not get approval from customers for this (which is not possible), they cannot render the devices obsolete by deleting, not updating, or making the applications in devices labeled as Smart non-functional. By removing the Skype application years ago, you eliminated one of the best features of the TV and crippled it, and now you have completely killed it. The TV no longer even opens the simplest internet site because it has a web browser produced by Samsung itself that hasn't been updated for 8 years. Samsung, either update and reinstall the applications on our TVs to work stably or give new TVs to the customers who bought this model. There is now social media, there are complaint platforms. People can easily make their voices heard. In this era, causing customers to suffer losses and sabotaging their devices is not a logical move. Just as Apple had to pay compensation for slowing down its devices, you might have to as well. Do not sabotage our devices.

Samsung

Dear Valued Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey any information, suggestions, opinions, and solution requests related to our products and services through the contact us section. Best regards, Samsung Electronics Turkey

İlter

Nobody called. This means that Samsung only stands behind its product until it is sold. After taking the money, it neither ensures the continuation of the promised features nor maintains the product's up-to-dateness. You sold 3D Smart TVs for quite high amounts at the time and promised that the product would remain up-to-date just by attaching an external module. None of this was fulfilled. So, if we evaluate the situation, Samsung deceived its consumers.